SWPIO1: SYSTEMS AND WORK PROCESS IMPROVEMENT AT OPERATIONAL LEVEL (L1)
SYSTEMS AND WORK PROCESS IMPROVEMENT AT OPERATIONAL LEVEL (L1)
Course Duration
Mode of Assessment
Written Assessment, Oral Questioning, Case Study
Who Should Attend
- Individuals working in the food and beverage industry who need to meet the demands of the industry through improving process.
Course Overview
This course provides a comprehensive understanding of continuous improvement process management and its role in enhancing organizational performance. Participants will learn the key concepts and principles of continuous improvement, explore various tiers of systems and processes within an organization, and develop the skills needed to identify, gather, analyze, and document data for process improvement activities. The course will also emphasize the importance of aligning improvement initiatives with organizational goals and recording implemented changes for future reference.
Course Schedule
Next available schedule
Course Objectives
Upon completing this course, participants will be able to:
- Identify the concept and principles of the continuous improvement process management.
- Determine the roles and responsibilities in accordance with organisational goals.
- Identify the different tiers of systems and processes within the organisation.
- Gather the information and data to support process improvement activities.
- Conduct the process improvement activities
- Explain the importance of proper documentation
- Identify the types of data
- Record the implemented changes with the data in the work processes in accordance with organisational procedures
Pre-requisites
The admission requirements are:
- Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System Workplace Literacy Level 3
- Be able to read and speak English at a proficiency level equivalent to the Employability Skills System Workplace Literacy Level 3
- Be able to use Numeracy skills at a proficiency level equivalent to the Employability Skills System Workplace Numeracy Level 3
- Be in the F&B industry with minimum 6 months’ work experience
Course Outline
LU1: Basics of Continuous Process Improvement
- Continuous improvement process management in food service sector
- Determine the roles and responsibilities in accordance with organizational goals
LU2: Process Improvement Activities
- Identify the different tiers of systems and processes within the organization
- Gather information and data to support process improvement activities
- Conducting process improvement activities
LU3: Documentation for the New Work Processes
- Explain the importance of proper documentation
- Identify the types of data
- Record the implemented changes with the data in the work processes in accordance with organizational procedures
Certificate Obtained and Conferred by
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as [code name i.e., FSS-SPI-1013-1.1 Systems and Work Process Improvement].
- Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: Physical class
Price
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$300.00 |
$327.00 |
$300.00 |
$327.00 |
$300.00 |
$327.00 |
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For Singapore Citizens aged 39 years and below |
$150.00 |
$177.00 |
$150.00 |
$177.00 |
$90.00 |
$117.00 |
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For Singapore Citizens aged 40 years and above |
$90.00 |
$117.00 |
$90.00 |
$117.00 |
$90.00 |
$117.00 |
Funding Eligibility Criteria
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
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