WSQ APPLY ROOT CAUSE ANALYSIS (RCA)

WSQ APPLY ROOT CAUSE ANALYSIS (RCA)

Funded

Course Duration

16.0 hr(s)

Mode of Assessment

Written Assessment, Oral Questioning, Written Test

Who Should Attend

Employees in the operational roles, supervisors and management roles for IT Industry who are able to manage incident reporting within the organization to drive productivity with measurable outcomes.

What's In It for Me

In this programme, you will be able to learn:

  • Identify the necessary RCA tools, processes, technologies and team members in order to apply Root Cause Analysis Techniques
  • The use of IPO diagrams, 8D discipline, Fishbone and 5 Whys tools
  • Risk Assessment like Failure Mode and Evaluation Analysis, Bowties
  • Causal Factor charts, with POKA YOKE Techniques, in order to appraise corrective and preventive actions for identified failure modes
  • Develop and execute project plans for solution implementation
  • Optimize improvements through tracking of problems and verifying the effectiveness of corrective actions taken
  • Analyse examples, case studies and simulations in the ICT & SS Industry.

Course Overview

In this modern and fast paced digital age, it becomes more critical to have fast, accurate and relevant actions taken to resolve and eliminate incidents that crop up from time to time. It is imperative and essential that your staff demonstrate and use the key skills they need in order to systematically take full control of every situation. This is a highly customised contextualised course developed to enhance and enrich the learning experience for your staff and it contributes to more effective and meaningful education for the ICT industry, instead of the general industry, by making the material more relevant, engaging, and applicable to this industry. It accomplishes the following through multiple fronts:

  • Relevance: Contextualized content is directly related to the real-world applications and scenarios of for ICT incidents.
  • Retention: When information is presented in context, it becomes more memorable, with the brain's ability to associate new information with existing knowledge and experiences, making it easier for learners to retain and recall what they've learned.
  • Problem Solving: Contextualized learning often involves applying knowledge to specific experienced situations.
  • Engagement: Learning content that is contextualized is inherently more engaging. It captures the learner's interest by presenting information in a way that resonates with their experiences and challenges, fostering a deeper connection with the material.

Course Schedule

Next available schedule

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Course Objectives

Upon successfully completing this module, participants will acquire the capability to recognize the essential tools, processes, technologies, and team members required for achieving results in incident management within the ICT industry. They will be proficient in applying Root Cause Analysis through the utilization of risk assessment techniques and Failure Mode and Evaluation Analysis. Furthermore, they will be able to assess corrective and preventive actions for identified failure modes, formulate and execute project plans for implementing solutions, and enhance improvements by systematically monitoring issues and validating the efficacy of implemented measures.

Pre-requisites

The admission requirements are:

  • ‘O’ Level educational qualification

OR

  • Participants with the following competency ratings from the Employability Skills are eligible:
    • Listening/ Speaking Min. Level 7
    • Reading/ Writing Min. Level 7
    • Numeracy Min. Level 7

Course Outline

This programme will cover the following topics:

  • Identify team members and stakeholders to resolve identified problems
  • Define the process flow of key components of eight disciplines (8D) problem-solving methodology
  • Apply Relevant tools, processes and technologies to facilitate problem identification, investigation, analysis and resolution
  • Identify the Root cause analysis (RCA) tools
  • Conduct RCA by review product and process flow diagrams to locate the root cause of problems
  • Identify Risk assessment Techniques
  • Perform risk assessment with Failure mode and effects analysis (FMEA) process, tools and applications
  • Apply FMEA to identify and assess actual and potential failures in product and process designs
  • Corrective and preventive actions (CAPA) – using POKA YOKE Methods
  • Recommend interim containment actions
  • Decide corrective actions for identified failure modes
  • Develop execution and project plans for solution implementation
  • Blameless Culture in the RCA Process

Certificate Obtained and Conferred by

  • Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
  • Certificate of Completion from NTUC LearningHub

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: Physical class (Lecture presentation, Group discussions, Presentations)

Price

Course Fee and Government Subsidies

 

Individual Sponsored

Company Sponsored

Non-SME

SME

Before GST

With GST

Before GST

With GST

Before GST

With GST

Full Course Fee
(For Foreigners and those not eligible for subsidies)

$470.00

$512.30

$470.00

$512.30

$470.00

$512.30

For Singapore Citizens aged 39 and below
and
For all Singapore Permanent Residents
(The minimum age for individual sponsored trainees is 21 years)

$235.00

$277.30

$235.00

$277.30

$141.00

$183.30

For Singapore Citizens aged 40 years and above

$141.00

$183.30

$141.00

$183.30

$141.00

$183.30

 

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App.
    This applies to both physical and synchronous e-learning courses.
  • Trainee must achieve at least 75% attendance.
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
  • Trainee must achieve at least 75% attendance.
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

 

Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP:

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA:

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    SkillsFuture (TGS-2023020414) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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