RWVL2: WSQ RESPONSE TO WORKPLACE VIOLENCE (LEVEL 2)
WSQ RESPONSE TO WORKPLACE VIOLENCE (LEVEL 2)
Course Duration
Mode of Assessment
An assessment (1 hour) will be conducted by NTUC LearningHub.
(Oral Questionings and Role-Plays)
Who Should Attend
Front-line Caregivers from the healthcare industry who wants to be trained to assess and de-escalate potential conflict in the first instance and manage abusive situations.
Course Overview
This course enables you to acquire the abilities and knowledge relating to the Technical, Skills, and Competency Standards of Workplace Violence at Level 2 proficiency.
At the end of this course, you will be able to:
- Identify the organizational policies and procedures for managing workplace violence
- Identify the escalation procedures to relevant stakeholders
- Take the necessary action steps by the organization’s policies and procedures on workplace violence
- Report instances of workplace violence to supervisors
Assumed Skills and Knowledge:
Assumed skills and knowledge means what we expect you to know and be able to do before you start the course. We assume you have:
- Basic knowledge of the organization’s standard operating procedures and guidelines on caregiver services.
- A basic understanding of workplace violence.
- Experience in interacting with customers.
Course Schedule
Next available schedule
Course Objectives
- Report incidences of workplace violence by staff, colleagues, or clients to the relevant stakeholders and deploy workplace violence protocols where necessary.
- Anticipate, respond to, and report physical, verbal, and emotional abuse in the workplace.
Pre-requisites
- Minimum secondary 2 education or,
If you have the following competency ratings from the Employability Skills are eligible:
- Listening/ Speaking Min. Level 4
- Reading/ Writing Min. Level 4
- Numeracy Min. Level 4
Course Outline
Learning Unit 1 – Response to Workplace Violence
Respond to workplace violence includes physical, verbal, and emotional abuse in the workplace by organisational policies and procedures.
Mapped to the following TSCs:
- Organisational policies and procedures in managing workplace violence
- Take the necessary action steps by the organization’s policies and procedures on workplace violence
- Workplace Violence
- Types and examples of Workplace Violence
- Organisational policies and procedures in managing workplace violence
- Take the necessary action steps by the organization’s policies and procedures on workplace violence
Topics:
- Workplace Violence
- Types and examples of Workplace Violence
- Organisational policies and procedures in managing workplace violence
- Actions steps for workplace violence
Learning Unit 2 – Report Workplace Violence
Mapped to the following TSCs:
- Escalation procedures
- Report instances of workplace violence to supervisors
Topics:
- Escalation procedures
- Report instances of workplace violence to supervisors
Certificate Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as HCE-RIM-2021-1.1F.
Additional Details
Medium of Instruction and Trainer-to-Trainee Ratio
Interactive Lectures / Group Discussions / Role-Plays
Assessment - Oral Questionings and Role-Plays
Trainer: Trainee ratio is Min. 1:12 and Max. 1:20
Price
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
With GST |
Before GST |
With GST |
Before GST |
With GST |
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Full Course Fee
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$300.00 |
$327.00 |
$300.00 |
$327.00 |
$300.00 |
$327.00 |
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For Singapore Citizens aged 39 years and below
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$150.00 |
$177.00 |
$150.00 |
$177.00 |
$90.00 |
$117.00 |
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For Singapore Citizens aged 40 years and above |
$90.00 |
$117.00 |
$90.00 |
$117.00 |
$90.00 |
$117.00 |
TPG Code: TGS-2023019865
Funding Eligibility Criteria:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
UTAP:
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Absentee Payroll (AP) Funding:
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Terms and conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
TSC Code: HCE-RIM-2021-1.1F
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Duration (Hours) |
Session (Hours) |
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