SERVICENOW CITIZEN DEVELOPMENT PROGRAMME: BUILD LOW-CODE APPS QUICKLY (SF)

SERVICENOW CITIZEN DEVELOPMENT PROGRAMME: BUILD LOW-CODE APPS QUICKLY (SF)

Funded

Course Duration

20.0 hr(s)

Mode of Assessment

Written Assessment, Practical Performance

Who Should Attend

Any individual who wants to learn about low-code development on ServiceNow to help improve their business processes. No prior knowledge in development is needed.

What's In It for Me

  • Get an introductory understanding of the ServiceNow platform
  • Develop low-code applications on the ServiceNow platform using App Engine Studio as a low-code/citizen developer
  • Learn and build interactive user interfaces for low-code applications
  • Understand the purpose and usage of low-code workflows within applications to automate tasks, notifications, approvals and more
  • Make the most of data by crafting reports and dashboards
  • Learn best practices of building low-code applications in accordance with platform security and governance
  • Get insights into other advanced capabilities on the ServiceNow platform to enhance low-code applications

Course Overview

This is a fundamental-level course intended for individuals with little to no technical background to learn more about the low-code development using the ServiceNow platform to improve business processes. The course provides a detailed overview of the applications development from design specifications, building, testing and deployment.

Course Schedule

Next available schedule

See All Schedules

Course Objectives

Upon completing this course, participants will gain a comprehensive, up-to-date and in-depth knowledge of the following:

  • Get an introductory understanding of the ServiceNow platform
  • Develop low-code applications on the ServiceNow platform using App Engine Studio as a low-code/citizen developer
  • Learn and build interactive user interfaces for low-code applications
  • Understand the purpose and usage of low-code workflows within applications to automate tasks, notifications, approvals and more
  • Make the most of data by crafting reports and dashboards
  • Learn best practices of building low-code applications in accordance with platform security and governance
  • Get insights into other advanced capabilities on the ServiceNow platform to enhance low-code applications

Pre-requisites

We recommend that attendees of this course have the following prerequisites:

  • General IT knowledge
  • No prior coding experience required

Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download

System Requirement

Must-have:
Please ensure that your computer or laptop meets the following requirements.

  • Operating system: Windows 10 or MacOS (64 bit or above) 
  • Processor/CPU: 1.8 GHz, 2-core Intel Core i3 or higher 
  • Minimum 20 GB hard disk space 
  • Minimum 8 GB RAM 
  • Webcam (camera must be turned on for the duration of the class) 
  • Microphone 
  • Internet Connection: Wired or Wireless broadband 
  • Latest version of Zoom software to be installed on computer or laptop prior to the class. 

Good-to-have:

  • Wired internet connection
    Wired internet will provide you with stable and reliable connection.
  • Dual monitors
    Using a dual monitor setup will undoubtedly improve your training experience, enabling you to simultaneously participate in hands-on exercises and maintain engagement with your instructor. 

Not recommended:
Using tablets are not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration.

Course Outline

  • MODULE 1: Introduction to Citizen Development
  • MODULE 2: ServiceNow Basics
  • MODULE 3: Creating an App with Data on ServiceNow
  • MODULE 4: Creating an Experience
  • MODULE 5: Creating Flows with Flow Designer
  • MODULE 6: Application Security
  • MODULE 7: Reports
  • MODULE 8: Introduction to Integrations
  • MODULE 9: Automated Testing
  • MODULE 10: Other Platform Features + Resource Sharing (Virtual Agent, AI/ML, ATF, Reporting)

Certificate Obtained and Conferred by

  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as [ICT-DIT-3002-1.1 Applications Development].
  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.
  • External Micro-Certification
    After completing this course and upon passing the official “ServiceNow Micro-Certification Assessment”, candidates will receive Welcome to ServiceNow Micro-Certification & Citizen Developer Application Creator Micro-Certification. The certifications are governed and maintained by ServiceNow.
  • Certificate of completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:25
Mode of Delivery: Physical class

Price

Course Fee and Government Subsidies

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

After GST 

Before GST 

After GST 

Before GST 

After GST 

Full Course Fee
(For Foreigners and those not eligible for subsidies)

$900.00

$981.00

$900.00

$981.00

$900.00

$981.00

For Singapore Citizens aged 39 years and below
and
For all Singapore Permanent Residents
(The minimum age for individual sponsored trainees is 21 years)

$270.00

$294.30

$270.00

$294.30

$90.00

$114.30

For Singapore Citizens aged 40 years and above

$90.00

$114.30

$90.00

$114.30

$90.00

$114.30

 

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

 

Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA: 

  • Eligible Singapore Citizens can use their Post-Secondary Education Account (PSEA) funds to offset course fees payable after funding. 
  • For Virtual Learning Class (VLC), check my SkillsFuture (TGS-2023037657), scroll down to “Keyword Tags” section to verify for PSEA eligibility.
  • For Face-to-Face class, check my SkillsFuture (TGS-2023037680), scroll down to “Keyword Tags” section to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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