Test Test

Modified 15 Days ago.

WSQ FOOD AND BEVERAGE SERVICE (L2)

Funded

Course Duration

16.0 hr(s)

Mode of Assessment

Written Assessment, Oral Questioning, Written Test

Who Should Attend

F&B Service Staff, Managers and Supervisors
Hospitality Professionals
Restaurant Owners and Entrepreneurs
Event Planners
Customer Service Professionals

Course Overview

This comprehensive F&B service course covers a diverse range of topics essential for providing exceptional dining experiences. Participants will learn the art of designing best-in-class service experiences and maintaining a professional image while interacting with guests. The course covers receiving F&B guests and handling VIPs with proper etiquette and protocols. Participants will gain insight into F&B regulatory requirements, health, safety, and hygiene regulations, as well as alcohol service laws. Understanding various types of menus, such as à la carte, table d'hôte, and buffet, will be covered, along with different food service styles like plated, silver, cocktail, and tableside.

Additionally, the course delves into sustainable practices, including promoting healthy eating, circular economy, zero waste, and sustainable sourcing and procurement. Participants will also learn to manage food orders, address food allergies and dietary restrictions, and implement quality checks in food preparation and service.

The course includes handling billing and payments, cash float control, various payment methods, and managing discrepancies, disputes, and refunds. With a comprehensive scope, this course equips participants with the necessary skills and knowledge to excel in the F&B service industry.

In Partnership with

Course Schedule

Next available schedule

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Course Objectives

Upon completing this course, participants will be able to:

Develop the skills to create exceptional dining experiences and maintain a professional image in F&B service.
Understand proper etiquette and protocols for receiving both regular and VIP guests.
Gain knowledge of F&B regulatory requirements, health, safety, hygiene, and alcohol service laws.
Familiarize with different types of menus, food service styles, and sustainable practices in F&B.
Learn to implement quality checks, address areas for improvement, and handle billing and payment processes, including cashless transactions and dispute management.

Pre-requisites

The admission requirements are:
Academic Requirement: Minimum one (1) G.C.E. ‘O’ Level
Language Requirement: Minimum G.C.E. ‘O’ Level of D7 in English

Course Outline

Module 1 Designing a Best-in-Class F&B Service Experience

Professional Grooming and Image for F&B Service
Receiving F&B Guests
1. Etiquette and Protocols for Receiving VIPs
2. VIP Reservations and Seating Arrangements
3. VIP Guest Recognition and Relationship-Building
F&B Regulatory Requirements
1. Health, Safety and Hygiene Regulations
2. Alcohol Service and Laws

Module 2 Understanding Menus and Food Service

Types of Menus
1. À la carte
2. Table d'hôte / Prix Fixe (Set Menu)
3. Tasting
4. Buffet
5. Banquet
Types of Food Service
1. Plated
2. Silver
3. Cocktail
4. Tableside / Specialised
5. Chef's Table Experience
Upselling Food Products and Services
Promoting Healthy and Responsible Eating
1. Circular Economy and Zero Waste
2. Sustainable Sourcing and Procurement
Taking and Processing Food Orders
Managing Food Allergies and Dietary Restrictions

Module 3 Implementing Quality Check and Control in F&B

Quality Indicators in Food Preparation and Service
Packaging Integrity
Addressing Areas for Improvement

Module 4 Handling Billing and Payments

Cash Float Control and Storage
Payment Methods and Cashless Transactions
Manage Discrepancies, Disputes and Refunds

Certificate Obtained and Conferred by

Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore.

Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.

Certificate of completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: <Physical class>

Price

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$650.00	$708.50	$650.00	$708.50	$650.00	$708.50
For Singapore Citizens aged 39 years and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$325.00	$383.50	$325.00	$383.50	$195.00	$253.50
For Singapore Citizens aged 40 years and above	$195.00	$253.50	$195.00	$253.50	$195.00	$253.50

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP:

This course is eligible for Union Training Assistance Programme (UTAP).
NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

Course Code

GREENB2

Course Overview
Course Schedule
Course Objectives
Pre-requisites
Course Outline
Certificate Obtained and Conferred by
Additional Details

Before Funding 650

Please contact us through our enquiry form if there are no schedules available.

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GREENB2: WSQ FOOD AND BEVERAGE SERVICE (L2)

WSQ FOOD AND BEVERAGE SERVICE (L2)

Course Duration

Mode of Assessment

Who Should Attend

Course Overview

Course Schedule

Course Objectives

Pre-requisites

Course Outline

Certificate Obtained and Conferred by

Additional Details

What Others Also Enrolled In

PROTECTED AREA