SUSTPD2: WSQ TOUR AND TRAVEL SERVICES PRODUCT AND EXPERIENCE DEVELOPMENT AND DELIVERY (L3)
WSQ TOUR AND TRAVEL SERVICES PRODUCT AND EXPERIENCE DEVELOPMENT AND DELIVERY (L3)
Course Duration
Mode of Assessment
Written Assessment, Oral Questioning, Written Test
Who Should Attend
- Sustainability Managers
- Tourism Product Developers
- Customer Experience Managers
- Market Analysts
- Stakeholders in Singapore's Tourism Industry
Course Overview
This comprehensive course delves into sustainability in the context of international standards and the Singapore Green Plan 2030. It explores various issues in sustainability and identifies key players in Singapore's tourism sustainability drive. Participants will learn to evaluate and understand the performance of existing sustainable tourism products in the market, examining their content and experience to match customer expectations. Additionally, they will assess whether these offerings meet customer expectations in terms of budget, quality, and delivery, identifying factors that can impact these aspects. The course covers evaluating the quality of products, content, and experiences, along with performing cost-benefit and risk analysis with sustainability parameters to analyze product performance trends.
In Partnership with TMIS
Course Schedule
Next available schedule
Course Objectives
Upon completing this course, participants will be able to:
- Explore sustainability within the framework of international standards and Singapore Green Plan 2030.
- Investigate various sustainability issues in the context of the tourism industry.
- Identify and analyze the key players driving sustainability efforts in Singapore's tourism sector.
- Equip participants with the skills to evaluate the performance of existing sustainable tourism products in the market.
- Assess whether sustainable tourism offerings meet customer expectations in terms of budget, quality, and delivery.
- Learn to evaluate the quality of products, content, and experiences while performing cost-benefit and risk analysis with sustainability parameters for informed decision-making.
Pre-requisites
The admission requirements are:
Academic Requirement: Minimum one (1) G.C.E. ‘O’ Level
Language Requirement: Minimum G.C.E. ‘O’ Level of D7 in English
Course Outline
- Sustainability and International Standards
- Issues in Sustainability
- Singapore Green Plan 2030 and UN Sustainable Development Goals
- Key Players in Singapore’s Tourism Sustainability Drive
- Evaluate and Understand the Performance of Existing Sustainable Tourism Products in Market
- Evaluate the Products
- Evaluate the Content of the Products
- Evaluate the Experience Performance of the Products
- Examine Whether the Products, Content and Experience Match the Expectations of Customers
- Evaluate the Different Customer Segments and their Expectations of Sustainable Tourism
- Examine Whether the Products, Content and Experience are Able to Meet the Expectations of the Customers in terms of Budget, Quality and Delivery
- Identify Factors and Issues that can Affect the Budget, Quality and Delivery
- Evaluate the Quality of the Products, Content and Experience
- Perform Cost-Benefit and Risk Analysis with Sustainability Parameters
- Analyse Results and Trends of Products Performances
Certificate Obtained and Conferred by
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore.
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.
- Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: <Physical class>
Price
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$650.00 |
$708.50 |
$650.00 |
$708.50 |
$650.00 |
$708.50 |
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For Singapore Citizens aged 39 years and below |
$325.00 |
$383.50 |
$325.00 |
$383.50 |
$195.00 |
$253.50 |
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For Singapore Citizens aged 40 years and above |
$195.00 |
$253.50 |
$195.00 |
$253.50 |
$195.00 |
$253.50 |
Funding Eligibility Criteria
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
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Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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