APPLICATION OF COMMAND CENTRE OPERATION

APPLICATION OF COMMAND CENTRE OPERATION

Funded

Course Duration

20.5 hr(s)

Mode of Assessment

  • Written Assessment – Short Answer Questions
  • Case Study Presentation
  • Self-Reflection

Who Should Attend

  • Senior Security Officers and above
  • Security Supervisors and Managers
  • Security Command and Control Centre Security Personnel
  • Security Technology Professionals
  • Security Professionals and Practitioners
  • Surveillance System Technicians
  • Emergency Response Coordinators
  • Crisis Management Specialists
  • Risk Management Specialists
  • Facilities Managers

What's In It for Me

Enrolling in the Application of Command Centre Operation course offers a multitude of benefits for security professionals:

  • Expert Knowledge and Skills: Gain valuable insights into analyzing behaviors, detecting security incidents, and efficiently reporting them.
  • Enhanced Proficiency: Develop practical skills, enabling you to handle security incidents effectively and make informed decisions.
  • Professional Recognition: Position yourself as a competent and capable Security Command Centre Operator, earning recognition in the security industry.
  • Real-world Application: Practice in an actual command center setting, ensuring you are well-prepared for real-life scenarios.
  • Networking Opportunities: Connect with fellow security professionals and practitioners, expanding your professional network.
  • Career Advancement: Acquire the skills and knowledge necessary to advance within the security field.

Course Overview

The Application of Command Centre Operation course delves into the intricate world of security command center operations. It is structured around two key phases:

Understanding Remote Surveillance Systems and Performing Remote Surveillance Monitoring. Through a gradual progression from fundamental concepts to advanced theories, you will master the application of these principles in real-world scenarios.

Course Schedule

Next available schedule

Course Objectives

Upon completion of this course, participants will be equipped to:

  1. Troubleshoot and Report: Identify and address surveillance equipment faults, ensuring seamless operations.
  2. High-Risk Area Identification: Effectively operate surveillance systems to spot areas of potential security risk and abnormal behavior.
  3. Procedural Excellence: Execute remote surveillance operations in alignment with organizational procedures.
  4. Behavioral Analysis: Skillfully analyze behaviors and situations to proactively detect security incidents.
  5. Effective Reporting: Report instances of abnormal behavior using surveillance systems, contributing to prompt action.
  6. Situational Reporting: Communicate situation details to relevant authorities using surveillance systems.
  7. Escalation Proficiency: Escalate critical situations to enforcement teams, enabling appropriate interventions.
  8. Thorough Documentation: Complete essential documentation associated with remote surveillance operations.

Pre-requisites

The prerequisites for admission include:

  • Successful completion of English at the secondary or high school level, or an equivalent qualification.
  • Fundamental familiarity with the organization's standard operating procedures and security service guidelines.
  • Basic comprehension of the operation of essential security equipment.

Course Outline

Learning Unit 1: Understanding Surveillance Systems in a Security Command & Control Centre

  • Gain an Overview of Security Command & Control Centers and their significance.
  • Explore the array of Security Systems employed within these centers.

Learning Unit 2: Surveillance Operations in a Security Command & Control Centre

  • Understand the Composition of the Security Command & Control Centre Team.
  • Plan Surveillance Operations for the Security Command and Control Centre.
  • Anticipate the Future Evolution of Security Command & Control Centres.
  • By embracing this comprehensive course, participants are exposed to the core facets of command center operations, empowering them to excel in the security landscape.

Certificate Obtained and Conferred by

Upon meeting the attendance and assessment(s) criteria, participants will be awarded with:

  • Statement of Attainment (SOA) accredited by SkillsFuture Singapore (SSG). SOA will be reflected as SEC-TEM-2004-1.1 Security Surveillance Management.

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20

Mode of Delivery: Face to Face Physical Class

Price

NTUC LHUB must receive payment by 31st December 2023 (8% GST applies)
[You are encouraged to make payment ahead of time]

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$750.00

$810.00

$750.00

$810.00

$750.00

$810.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$375.00

$435.00

$375.00

$435.00

$225.00

$285.00

For Singapore Citizens aged 40 years and above

$225.00

$285.00

$225.00

$285.00

$225.00

$285.00

Payments received by NTUC LHUB from 1st January 2024 (9% GST applies)

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$750.00

$817.50

$750.00

$817.50

$750.00

$817.50

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$375.00

$442.50

$375.00

$442.50

$225.00

$292.50

For Singapore Citizens aged 40 years and above

$225.00

$292.50

$225.00

$292.50

$225.00

$292.50


Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria


Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA:

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a) 
    mySkillsFuture (TGS-2023020554) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.


Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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