CREW: COMMUNICATE AND RELATE EFFECTIVELY AT THE WORKPLACE (ES-IP-101G-1) (SYNCHRONOUS E-LEARNING)
COMMUNICATE AND RELATE EFFECTIVELY AT THE WORKPLACE (ES-IP-101G-1) (SYNCHRONOUS E-LEARNING)
Course Duration
Mode of Assessment
Short Answer Questions, Case Study
Who Should Attend
Individuals from diverse professional backgrounds who recognize the pivotal role effective communication plays in their personal and professional success. This course has been specifically designed for learners in executive or supervisory roles. The course content and examples are generic and is suitable for learners from any sector.
Course Overview
Effectiveness Management L3 (Communicate and Relate Effectively at the Workplace) will provide an overview on the importance of aligning organization policies and procedures and to create awareness of effective communication and its barriers. It covers the effective use of communication techniques in work settings, apply communication techniques to address the barriers and conflicts in the communication. Learners will also learn about the negotiation skills, delegation of work to the team and provide guidance and opportunities for team to contribute ideas in relation to organisation objectives. It also covers the implementation plan and evaluation process on the effectiveness of implemented solution.
Course Schedule
Next available schedule
Course Objectives
Upon completing this course, participants will be able to:
- Analyse information received and align with organizational policies and procedures to communicate at all levels within the organization
- Communicate and respond to information received considering the background of individual role and recipient of information
- Use appropriate communication techniques to clarify and respond to workplace situations
- Use appropriate communication techniques to clarify and respond to workplace situations
- Apply communication plan that improve the effectiveness of implementation plans
- Address the barriers to communication and work with team to achieve organizational objectives
- Evaluate and communicate team performance and recommend solution for improve effectiveness of plan
Pre-requisites
The admission requirements are:
- No prior experience or knowledge required
- Min 18 years old
- Primary school level onwards
- Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Course Outline
LU 1: Effective Communication and Information Management in the Organization
- Analyse information received and align with organizational policies and procedures to communicate at all levels within the organization
- Communicate and respond to information received considering the background of individual role and recipient of information
LU 2: Effective Communication Techniques for Workplace Situations
- Use appropriate communication techniques to clarify and respond to workplace situations
LU 3: Effective Communication and Plan Implementation
- Apply communication plan that improve the effectiveness of implementation plans
- Address the barriers to communication and work with team to achieve organizational objectives
LU 4: Evaluating Team Performance and Improving Plan Effectiveness
- Evaluate and communicate team performance and recommend solution for improved effectiveness of plan
Certificate Obtained and Conferred by
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as [code name i.e., FSS-PDV-3002-1.1 Effectiveness Management L3].
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: <Physical class>
Price
Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$300.00 |
$327.00 |
$300.00 |
$327.00 |
$300.00 |
$327.00 |
For Singapore Citizens aged 39 years and below |
$150.00 |
$177.00 |
$150.00 |
$177.00 |
$90.00 |
$117.00 |
For Singapore Citizens aged 40 years and above |
$90.00 |
$117.00 |
$90.00 |
$117.00 |
$90.00 |
$117.00 |
Funding Eligibility Criteria:
Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
Individual Sponsored Trainee |
Company Sponsored Trainee |
SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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