DETERRENCE (MANAGE DISORDERLY CONDUCT & THREATENING BEHAVIOR)

DETERRENCE (MANAGE DISORDERLY CONDUCT & THREATENING BEHAVIOR)

Funded

Course Duration

18.0 hr(s)

Mode of Assessment

An assessment (2 hours) will be conducted by POLWEL at the end of the module

Who Should Attend

This security training course is suitable for security officers or guards who would like to gain new skills in their job to enhance their career advancement opportunities.

What's In It for Me

  • Gain knowledge and skills in managing disorderly conduct.
  • Deal with threatening and abusive behaviour appropriately.
  • Learn how to escalate properly to supervisors and police and comply with legal requirements and operational procedures.

Next available schedule

Course Objectives

On completion of this module, participant will gain knowledge skills in managing disorderly conduct, deal with threatening and abusive behaviour and be able to apply them in the workplace.

Pre-requisites

  • Minimum secondary 2 education

OR

  • Participant with the following competency ratings from the Employability Skills is eligible:
    • Listening/Speaking Min. Level 4
    • Reading/Writing Min. Level 4
    • Numeracy Min. Level 4

OR

  • Participant may also be required to undergo a pre-qualifying test during registration.

OR

  • Participant who have taken WSQ Basic Licensing Units (Handle Security Incidents & Services and Provide Guard & Patrol Services either under WSQ or NSRS) is also eligible.

Course Outline

  • Prepare and dress according to organisational grooming standards
  • Clarify details of work assignment and requirement for the day
  • Prepare area for work activities

Deter Threatening Behaviour Through Visible Security Presence

  • Identify areas of activities that may be high risk to abnormal behaviour
  • Show visible presence in designated areas to deter abnormal behaviour
  • Recognise abnormal behaviour promptly
  • Discourage abnormal behaviour with another security officer in pair
  • Report to supervisor or control room for reinforcements to deal with abnormal behaviour
  • Refer to briefing notes and instructions from clients on management of banned characters
  • Report details of intrusion to appropriate authorities in the event of entry of persons
  • Escalate situation to supervisor or police, in the case of emergency or fire
  • Comply with legal requirements and organisational procedures when deterring threatening behaviour through visible security presence

Deal With Disorderly/threatening Behaviour

  • Identify disorderly/threatening behaviour
  • Respond quickly to abnormal behaviour together with other security officer
  • Demonstrate effective communication skills
  • Get immediate help from others, when necessary if situation escalates
  • Report details of adverse behaviour to appropriate authorities

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-ICM-1001-1.1 Deterrence.

Additional Details

Medium of Instruction & Trainer

  • Theory (30%) – Knowledge, Comprehension & Discussion
  • Practical (60%) – Role-play, demonstration & case study
  • Revision (10%)

Trainer: Trainee Ratio is 1: 20

Price

NTUC LHUB must receive payment by 31st December 2023 (8% GST applies)
[You are encouraged to make payment ahead of time]

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$485.00

$523.80

$485.00

$523.80

$485.00

$523.80

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$242.50

$281.30

$242.50

$281.30

$145.50

$184.30

For Singapore Citizens aged 40 years and above

$145.50

$184.30

$145.50

$184.30

$145.50

$184.30

Payments received by NTUC LHUB from 1st January 2024 (9% GST applies)

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$485.00

$528.65

$485.00

$528.65

$485.00

$528.65

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$242.50

$286.15

$242.50

$286.15

$145.50

$189.15

For Singapore Citizens aged 40 years and above

$145.50

$189.15

$145.50

$189.15

$145.50

$189.15

 

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks:

 Individual Sponsored Trainee 

Company Sponsored Trainee 

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP. 

PSEA: 

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a) 
    SkillsFuture (TGS-2019502978) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim. 

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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