MDCTB: DETERRENCE (MANAGE DISORDERLY CONDUCT & THREATENING BEHAVIOR)
DETERRENCE (MANAGE DISORDERLY CONDUCT & THREATENING BEHAVIOR)
Course Duration
Mode of Assessment
An assessment (2 hours) will be conducted by POLWEL at the end of the module
Who Should Attend
This security training course is suitable for security officers or guards who would like to gain new skills in their job to enhance their career advancement opportunities.
What's In It for Me
- Gain knowledge and skills in managing disorderly conduct.
- Deal with threatening and abusive behaviour appropriately.
- Learn how to escalate properly to supervisors and police and comply with legal requirements and operational procedures.
Next available schedule
Course Objectives
On completion of this module, participant will gain knowledge skills in managing disorderly conduct, deal with threatening and abusive behaviour and be able to apply them in the workplace.
Pre-requisites
- Minimum secondary 2 education
OR
- Participant with the following competency ratings from the Employability Skills is eligible:
- Listening/Speaking Min. Level 4
- Reading/Writing Min. Level 4
- Numeracy Min. Level 4
OR
- Participant may also be required to undergo a pre-qualifying test during registration.
OR
- Participant who have taken WSQ Basic Licensing Units (Handle Security Incidents & Services and Provide Guard & Patrol Services either under WSQ or NSRS) is also eligible.
Course Outline
- Prepare and dress according to organisational grooming standards
- Clarify details of work assignment and requirement for the day
- Prepare area for work activities
Deter Threatening Behaviour Through Visible Security Presence
- Identify areas of activities that may be high risk to abnormal behaviour
- Show visible presence in designated areas to deter abnormal behaviour
- Recognise abnormal behaviour promptly
- Discourage abnormal behaviour with another security officer in pair
- Report to supervisor or control room for reinforcements to deal with abnormal behaviour
- Refer to briefing notes and instructions from clients on management of banned characters
- Report details of intrusion to appropriate authorities in the event of entry of persons
- Escalate situation to supervisor or police, in the case of emergency or fire
- Comply with legal requirements and organisational procedures when deterring threatening behaviour through visible security presence
Deal With Disorderly/threatening Behaviour
- Identify disorderly/threatening behaviour
- Respond quickly to abnormal behaviour together with other security officer
- Demonstrate effective communication skills
- Get immediate help from others, when necessary if situation escalates
- Report details of adverse behaviour to appropriate authorities
Certificate Obtained and Conferred by
- Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-ICM-1001-1.1 Deterrence.
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction & Trainer
- Theory (30%) – Knowledge, Comprehension & Discussion
- Practical (60%) – Role-play, demonstration & case study
- Revision (10%)
Trainer: Trainee Ratio is 1: 20
Price
Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$485.00 |
$528.65 |
$485.00 |
$528.65 |
$485.00 |
$528.65 |
For Singapore Citizens aged 39 years and below |
$242.50 |
$286.15 |
$242.50 |
$286.15 |
$145.50 |
$189.15 |
For Singapore Citizens aged 40 years and above |
$145.50 |
$189.15 |
$145.50 |
$189.15 |
$145.50 |
$189.15 |
Funding Eligibility Criteria:
Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
Individual Sponsored Trainee |
Company Sponsored Trainee |
SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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