Course Duration
8.0 hr(s)
Who Should Attend

Managers, Supervisors and Team Leaders who are responsible for the performance of their team members.

Course Overview

Do you dread conducting appraisal sessions? Do you find them to be a time-wasting and paper filling exercise? Performance Management starts with setting SMARTER objectives that staff are committed to. Through constructive feedback, coaching and appraisal discussions, supervisors can support their staff to achieve these objectives. Effective performance management ensures staff are motivated and engaged to achieve high performance. This creates a win-win outcome for staff, management and organisation.

Course Schedule

Next available schedule

Course Objectives

In this one-day course, participants will learn how to:

  • Adopt a holistic framework and a positive mindset towards performance management
  • Align objectives of organisation, self and team members
  • Effectively set SMARTER objectives and obtain a commitment from staff to achieve them
  • Give constructive feedback and coaching to support staff performance
  • Apply a comprehensive and structured approach to ensure a fruitful outcome from the appraisal discussions
  • Use the appraisal discussions to develop staff potential and engage in career discussion
  • Follow up and monitor the performance after the appraisal discussion
  • Apply different interventions to handle high, average and low performers

Course Outline

  • Elements and Key Success Factors of Performance management
  • Concerns of appraisals by supervisors and staff
  • The purpose and benefits of performance appraisals
  • Reasons why people do not perform
  • Set individual SMARTER objectives that are aligned with team, department and organisational goals
  • Gain the commitment of staff in the achievement of work objectives
  • Constructive feedback and coaching throughout the year to support staff performance
  • Skills needed for effective feedback, such as questioning, paraphrasing and listening techniques
  • A comprehensive and structured approach towards effective appraisal discussion that engages staff
  • Avoid pitfalls in appraisals, such as halo effect, stereotyping
  • Handling high, average and low performers effectively

Additional Details

You may download details on our current pool of HR trainers for this Course:

Interested parties can separately email to hrprofessional@ntuclearninghub.com.

Medium of Instruction & Trainer

To anchor the learning and winning behaviour, the course incorporates:

  •   Guided lectures
  •   Interactive discussions
  •   Skill Practice
  •   Videos

Trainer to Trainee ratio: 1:18


Existing  course fee per pax (W/O GST) Promotion Fee  (15% off) per pax (W/O GST) Promotion Fee (15% off) per pax (With GST)
 $  350  $  297.50  $  318.33

Promotion period: until 31st Dec 2021 (Based on course start date)

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

What Others Also Enrolled In