INCIDENT RESPONSE (CONTRIBUTE TO THE MANAGEMENT OF SECURITY INCIDENTS)

INCIDENT RESPONSE (CONTRIBUTE TO THE MANAGEMENT OF SECURITY INCIDENTS)

Funded

Course Duration

26.0 hr(s)

Mode of Assessment

Approx. 2 hours per candidate (conducted by POLWEL assessor)

Who Should Attend

This security training course is suitable for anyone who wants to start a career as a Security Supervisor or any Security officer who wants to upgrade themselves with supervisory skills for career advancement opportunities in the Security Industry.

What's In It for Me

  • Supervisory skills for career progression.
  • Gain knowledge and skills in contributing to the management of security incidents.
  • Be able to submit reports and attend to post event activities confidently.

Next available schedule

Course Objectives

This course equips the security personnel with knowledge and skills to be able to contribute to the management of security incidents and apply them to the work place.

Pre-requisites

Participants with the following competency ratings from the Employability Skills are eligible:

  • Listening/Speaking   Min. Level 6
  • Reading/Writing   Min. Level 6
  • Numeracy  Min Level 5

Course Outline

Establish the various types of security incidents

  • Identify the different types of incidents, which may be major (involving government agencies) or minor (does not involve government agencies)
  • Identify the appropriate actions to take that are relevant to the security supervisors work site
  • Obtain, review and evaluate all sources of information relevant to the Incident
  • Immediately assess the severity, scope and scale of incidents and establish the causes of action to be taken
  • Determine work resources required for managing the incident
  • Plan and dispatch personnel to the incident site according to organisational procedures
  • Instruct, direct staff to their assigned tasks at the incident site and supervise them at all times

Deal with minor incidents (not involving authorities) at site

  • Determine the different types of minor incidents which may include Incidents relating to equipment damage
  • Promptly respond to minor incident without delay as the first officer at the scene of incident to take command and control of situation
  • Determine manpower, equipment required at the scene of incident
  • Muster sufficient resources, such as manpower and equipment, in consultation with manager or appropriate person
  • Report to operations control room at all times
  • Accurately follow instructions provided by manager or appropriate person, if any, and react accordingly
  • Deploy manpower to manage cordon of the area and handle crowd control and secure location at all times
  • Report to operations control room at all times with update of current situation

Deal with major incidents (involving authorities) at site

  • Determine the different types of major incidents
  • Promptly respond to incident without delay as the first officer at the scene of incident to take command and control of the situation
  • Report to appropriate person and accurately follow instructions provided
  • Determine and monitor manpower, equipment required at scene of incident
  • Conduct appraisal of areas and situation such as road traffic, corners, suspicious activity and personnel to obtain accurate information and details to assist the authorities
  • Muster sufficient resources, such as manpower, equipment, in consultation with manager or appropriate person
  • Before arrival of the authorities, secure incident site at all times, such as cordoning area, crowd control
  • Report to operations control room at all times with update of current situation
  • Ensure own and public safety is not compromised in the management of a major incident
  • Work with client to identify persons who can assist in the investigation and determine their contact details

Submit incident report and attend to post-incident activity

  • Organise information gathered in a systematic manner for ease of understanding and review
  • Clarify with team members on items of information that are ambiguous or doubtful
  • Review the items of information gathered
  • Organise and prioritise information in a systematic manner
  • Submit information gathering report in required report format and written in clear and concise manner to appropriate person in accordance with organisational reporting procedures and specified timeline of report submission
  • Provide clarification with appropriate person, if required, on details in the submitted report
  • Provide assistance at all times to the appropriate person at all times where follow-up of an incident is required
  • Store approved report in accordance

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-ICM-3003-1.1 Incident Response.

Additional Details

Medium of Instruction & Trainer

  • Work Observation
  • Written Report/Answers
  • Case Study
  • Documentation

Trainer: Trainee Ratio is 1: 20

Price

NTUC LHUB must receive payment by 31st December 2023 (8% GST applies)
[You are encouraged to make payment ahead of time]

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$750.00

$810.00

$750.00

$810.00

$750.00

$810.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$375.00

$435.00

$375.00

$435.00

$225.00

$285.00

For Singapore Citizens aged 40 years and above

$225.00

$285.00

$225.00

$285.00

$225.00

$285.00

Payments received by NTUC LHUB from 1st January 2024 (9% GST applies)

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$750.00

$817.50

$750.00

$817.50

$750.00

$817.50

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$375.00

$442.50

$375.00

$442.50

$225.00

$292.50

For Singapore Citizens aged 40 years and above

$225.00

$292.50

$225.00

$292.50

$225.00

$292.50

 

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks:

Individual Sponsored Trainee 

Company Sponsored Trainee 

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP. 

PSEA: 

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a) 
    SkillsFuture (TGS-2019503023) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim. 

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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