MCUFBSM: MANAGE AND CREATE UNFORGETTABLE F&B SERVICE MOMENTS
MANAGE AND CREATE UNFORGETTABLE F&B SERVICE MOMENTS
Course Duration
Mode of Assessment
- Written Assessment
- Role Play
Who Should Attend
F&B Supervisors and Managers who wish to improve customer experience.
Course Overview
This course is to be developed to equip F&B Supervisors and Managers with sound knowledge and skills, making them competent in overseeing the entire management of the Service Preparation Area and ensuring customer service excellence is achieved in a F&B outlet.
Course Schedule
Next available schedule
Course Objectives
Upon completion of this course, learners will be able to:
- Recognise symptoms that could lead to potential problems at the workplace.
- Identify deviations from organisational norm and SOPs based on symptoms identified.
- Identify the possible root causes of the problem using appropriate tools and techniques.
- Identify impact of the problems on one’s job responsibilities and other parties involved.
- Generate and select ideas to solve the problem using creative and logical thinking.
- Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems.
Pre-requisites
- Min 18 years old.
- Primary school level onwards.
- Able to read, write and speak in English (WLPN Level 3 and above)
Course Outline
- LU1 - Menu Knowledge for F&B Service Staff
- LU2 - F&B Service Quality Check and Control of for Food Products
- LU3 - Managing Customer Requests and Feedback
- LU4 - Standard Operating Procedures (SOPs) in Opening and Closing Service Preparation Area in an Outlet.
Certificate Obtained and Conferred by
- Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction & Trainer:
- Instructor-Led Class, Trainer: Trainee Ratio is 1: 20
Course Fees:
|
Course Fee and Government Subsidies |
||||||
|
|
Individual Sponsored |
Company Sponsored |
||||
|
|
Non-SME |
SME |
||||
|
Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
|
|
Full Course Fee |
$400.00 |
$436.00 |
$400.00 |
$436.00 |
$400.00 |
$436.00 |
|
For Singapore Citizens aged 39 years and below |
$200.00 |
$236.00 |
$200.00 |
$236.00 |
$120.00 |
$156.00 |
|
For Singapore Citizens aged 40 years and above |
$120.00 |
$156.00 |
$120.00 |
$156.00 |
$120.00 |
$156.00 |
Funding Eligibility Criteria:
|
Individual Sponsored Trainee |
Company Sponsored Trainee |
|
|
Remarks:
|
Individual Sponsored Trainee |
Company Sponsored Trainee |
|
SkillsFuture Credit:
UTAP:
PSEA:
|
Absentee Payroll (AP) Funding:
|
Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
|---|
