MANPOWER PLANNING (MONITOR AND REVIEW SECURITY OPERATIONS)

MANPOWER PLANNING (MONITOR AND REVIEW SECURITY OPERATIONS)

Funded

Course Duration

26.0 hr(s)

Mode of Assessment

Course + Assessment – POLWEL

Who Should Attend

Potential participants of this Monitor and Review Security Operations (SE-SO-310E-0) could be:

Learners who are Security Supervisors, and equivalent.

What's In It for Me

  • Supervisory skills for career progression.
  • Learn how to supervise and manage junior officers.
  • Conduct induction training to orientate junior officers to operation’s procedures and equipment.

Next available schedule

Course Objectives

On completion of this module, trainee will gain knowledge skills on

  • Prepare for security operations
  • Monitor security operations
  • Review security operations

Pre-requisites

  • These are the admission requirements:
  • Be able to listen and speak in English at ESS Level 5
  • Be able to read and write in English at ESS Level 5
  • Be able to manipulate numbers at a proficiency level at ESS Level 5

Course Outline

At the end of this course, learners shall be competent to perform the following Performance Criteria:

Competency Element 1: Prepare for Security Operations

PC 1.1: Obtain and review assignment instructions to identify relevant client and organisational requirements. Assignment instructions may include the followings:

  • instructions from appropriate persons client, operations manager / executive
  • work tasks, objectives and schedules
  • resource and equipment requirements
  • reporting and documentation requirements
  • organisational policies and procedures applicable to the conduct of security operations

Relevant information may include the followings:

  • security operational plans
  • personnel schedules
  • communication and reporting channels
  • operations manuals
  • organisational operating procedures and policies

PC 1.2:  Identify operating environment and any relevant equipment or resource requirements. Operating environment may relate to the following issues:

  • nature of operations
  • situational issues
  • environmental issues
  • stakeholders, such as management, building owners, public
  • scale of operations

PC 1.3:  Check security equipment and requirements for operational effectiveness in accordance with manufacturers specifications and organisational requirements. Security technology and equipment may include the following equipment:

  • communication equipment (such as two-way radio, pager, telephone, mobile telephone)
  • security equipment (such as CCTV, video cameras, fire alarm, burglary system)

PC 1.4:  Conduct daily briefing, roll call and deployment duties for security officers under direct supervision.

PC 1.5:  Conduct daily checks on attire and punctuality of security officers in accordance with organisational procedures and standards.

PC 1.6:  Communicate with security officers on events, news updates, and instructions passed down from head office or management such as the following:

  • educate security officers on customer service

PC 1.7:  Review manpower deployment plan and deploy manpower in accordance with requirements stipulated in the manpower deployment plan.

Competency Element 2: Monitor Security Operations

PC 2.1:  Monitor security officers work performance and operational readiness to ensure adherence to client and organisational requirements, which may include the followings:

  • radio communication checks and verification
  • random spot checks
  • observations from CCTV

PC 2.2:  Monitor operational plan against security operations and adjust as required to maintain and/or improve efficiency and effectiveness of security operations.

PC 2.3:  Promptly identify factors affecting the achievement of assignment, and recommended variation to operational plans are negotiated with and approved by appropriate person(s).

Factors may include the followings:

  • competing work demands
  • technology / equipment breakdowns
  • unforeseen incidents
  • workplace hazards, risks and controls
  • environmental factors (time, weather)
    • resource and materials availability

PC 2.4:  Supervise and monitor security officers discipline, welfare and work performance that includes the followings:

  • provide counselling, if necessary
  • refer difficult cases to appropriate person

PC 2.5:  Identify requests made by appropriate person and promptly provide assistance which may involve the followings:

  • providing back-up support
  • explaining / clarifying
  • problem solving
  • providing feedback to another team member
  • undertaking extra tasks as necessary

PC 2.6:  Record all relevant operational information in a timely and accurate manner in accordance with organisational procedures.

Competency Element 3: Review Security Operations

PC 3.1:  Review and evaluate security operations regularly which may include the followings:

  • review against specifications and other documentation within organisational procedures and client requirements
  • competency assessment for recording purposes

PC 3.2:  Conduct regular briefings and debriefings of all security officers to ensure effective exchange of information, including the followings:

  • prepare handing over duties to next shift
  • ensure deployment for day is completed
  • brief the next shift supervisor

PC 3.3:  Provide incident observations, if any and relevant information constructively and identify opportunities for improvement. Opportunities for improvement may include the followings:

  • on-the-job instruction
  • training, coaching and mentoring
  • structured feedback
  • performance appraisals
  • operational effectiveness assessment
  • gaps in operational coverage as determined in internal auditing or assessment processes

PC 3.4:  Review security operations and forward written findings and recommendations to appropriate person.

PC 3.5:  Complete and process all relevant workplace documentation in accordance with legislative and organisational procedures. Documentation may include the followings:

  • written information
  • reports / reports of incidents
  • radio / telephone records
  • shift reference files
  • daily / weekly reports
  • logs, journal and / or activity reports
  • field notes and security notebooks

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-SOP-3008-1.1 Manpower Planning.

Additional Details

Medium of Instruction & Trainer

Trainer: Trainee Ratio is 1: 20

Price

NTUC LHUB must receive payment by 31st December 2023 (8% GST applies)
[You are encouraged to make payment ahead of time]

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$600.00

$648.00

$600.00

$648.00

$600.00

$648.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$300.00

$348.00

$300.00

$348.00

$180.00

$228.00

For Singapore Citizens aged 40 years and above

$180.00

$228.00

$180.00

$228.00

$180.00

$228.00

Payments received by NTUC LHUB from 1st January 2024 (9% GST applies)

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$600.00

$654.00

$600.00

$654.00

$600.00

$654.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$300.00

$354.00

$300.00

$354.00

$180.00

$234.00

For Singapore Citizens aged 40 years and above

$180.00

$234.00

$180.00

$234.00

$180.00

$234.00

 

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks:

 Individual Sponsored Trainee 

Company Sponsored Trainee 

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP. 

PSEA: 

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a) 
    SkillsFuture (TGS-2019502985) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim. 

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

What Others Also Enrolled In