ITIL 4 FOUNDATION (SF) (SYNCHRONOUS E-LEARNING)

Course Overview

This is a three-day course which offers the participant with comprehensive understanding of the ITIL 4 concepts, terminology and principles being applied for IT Service Management. It embraces key concepts from Lean, Agile and DevOps to provide an integrated, collaborative and holistic approach to deliver business value for an organization. After the completing course, the participant will be equipped with adequate knowledge to prepare themselves for the ITIL 4 Foundation exam.

Course Objectives

At the end of this course, participants will be able to:

• Understand the ITIL Service Value System
• Understand and describe the key concepts for creating value for services
• Describe the Four Dimensions of Service Management
• Understand the Service Value Chain and its activities
• Explain the use ITIL guiding principles
• Explain some of the key ITIL practices like Incident management, Problem management , Change control and etc

Pre-requisites

It is recommended the participant to have at least 1 years of working experience in IT industry.

Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 6

Well versed in Microsoft Office applications, especially Word.

• Hardware & Software

This course can be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download

	Minimum Specs	Recommended Specs
Processor / CPU	1.6 GHz or faster, 2-core Intel Core i3 or equivalent	1.8 GHz, 2-core Intel Core i3 or equivalent
Memory	4 GB RAM	8 GB RAM
Hard Disk	10 GB available storage space
Display	1280 x 768 screen resolution
Graphics	2GB Graphics Card
Others	Internet Connection: Wired or Wireless broadband (min 10 mbps) Speakers and Microphone: built-in or USB plug-in or wireless Bluetooth Webcam: built-in or USB plug-in
Software	Microsoft PowerPoint 2016 or higher Microsoft Word 2016 or higher

Course Outline

• ITIL Service Value System
• Key concepts for creating value with services
• Four Dimension of service management
  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value stream and processes
• Service Value Chain
• ITIL Guiding Principles
• ITIL Practices
  • IT Asset
  • Event
  • Incident
  • Problem
  • Event and etc
• Detail of the following ITIL practices
  • Continual improvement
  • Change control
  • Incident management
  • Problem management
  • Service Desk
  • Service level management
  • Service request management

Certificate Obtained and Conferred by

• Certificate of Completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

• Statement of Attainment (SOA) from SkillsFuture Singapore

After passing the assessment(s), participants will receive a SOA from SkillsFuture Singapore, certifying that they have achieved the following Competency Standard(s):

• ICT-OUS-3007-1.1 Infrastructure Support
• ICT-SNA-3018-1.1 Product Management

• External Certification

The participant will be able to attempt the ITIL 4 Foundation certification exam after attending this course. Upon passing the exam, you will receive the ITIL 4 Foundation certification. This certification validates your understanding of the key concepts, terminology, and elements of IT service management according to the ITIL 4 framework.

• ITIL4 Foundation Exam Fee
  The course fee does not include the ITIL4 Foundation certification exam fee which is priced at $150.00 (before GST) for trainees who attend and complete the ITIL4 Foundation course with NTUC LearningHub.

Please note that it is mandatory for participants attending the “ITIL 4 Foundation (SF)” course to pay for the official certification exam before the commencement of the class. 

For subsequent exam attempts, the ITIL4 Foundation certification exam voucher can be purchased at the full fee from our Exam e-shop.

*As of 1 February 2022, paper-based exams will no longer be offered by PeopleCert, the examination institute for ITIL®. All exams will be conducted online. The exams are web-proctored by PeopleCert and are available 24/7.

Cost of subsequent ITIL4 Foundation certification exam voucher: $663.81 (inclusive of 9% GST)

Purchase subsequent exam voucher: Exam e-shop

Exam duration: 60 minutes to complete the exam, closed book

Exam format: 40 questions, multiple choice

Passing score: 26 out of 40 marks required to pass (65%)

Find out more information about the ITIL 4 Foundation exam.

You will be awarded with the following digital badge(s) upon passing the official ITIL 4 Foundation exam:

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: Virtual Live Class (VLC) via Zoom or Physical class (F2F)
Courseware: Learner’s Resources on Canvas, Official Axelos “ITIL 4 Foundation” Textbook (e-copy)

Price

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
			Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$1,500.00	$1,635.00	$1,500.00	$1,635.00	$1,500.00	$1,635.00
For Singapore Citizens aged 39 and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$750.00	$885.00	$750.00	$885.00	$450.00	$585.00
For Singapore Citizens aged 40 years and above	$450.00	$585.00	$450.00	$585.00	$450.00	$585.00

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​ Trainee must pass all prescribed tests / assessments and attain 100% competency. NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​ Trainee must pass all prescribed tests / assessments and attain 100% competency. NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:  Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. PSEA: To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit: (a) SkillsFuture (TGS-2022013204) for Virtual Learning Class (VLC)​ (b) SkillsFuture (TGS-2022010617) for Face-to-Face class​ Scroll down to "Keyword Tags" to verify for PSEA eligibility. If there is “PSEA” under keyword tags, the course is eligible for PSEA.   And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.  Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:  $4.50 per hour, capped at $100,000 per enterprise per calendar year. AP funding will be computed based on the actual number of training hours attended by the trainee. Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.