PERFORMANCE MANAGEMENT (LEAD AND MANAGE A TEAM OF SECURITY OFFICERS)

PERFORMANCE MANAGEMENT (LEAD AND MANAGE A TEAM OF SECURITY OFFICERS)

Funded

Course Duration

24.0 hr(s)

Mode of Assessment

2 hours per candidate (role play and oral questions) by NTUC LearningHub

Who Should Attend

This security training course is suitable for anyone who wants to start a career as a Security Supervisor or any Security officer who wants to upgrade themselves with supervisory skills for career advancement opportunities in the Security Industry

Next available schedule

Course Objectives

This course equips the security personnel with knowledge and skills to be able to contribute to the management of security incidents and apply them to the work place.

Pre-requisites

These are the admission requirements:

  • Participants with the following competency ratings from the Employability Skills are eligible:
    • Listening/Speaking   Min. Level 7
    • Reading/Writing  Min. Level 7
    • Numeracy  Min Level 7

Course Outline

Plan for performance of security Team

  • Identify and determine the purpose, roles, responsibilities and accountabilities of the team of security officers
  • Plan work tasks and schedules with security team members to enable achievement of team goals and objectives in accordance with organisational procedures
  • Identify and clarify team requirements within the security officers to ensure an accurate interpretation and understanding of work specifications
  • Agree on performance measures and requirements with the security team
  • Provide appropriate support to the security team as required to identify and resolve problems that may impede its performance

Lead to influence security team performance

  • Model positive behaviour and performance to security officers
  • Suggest improvements to organisational standards and values which may damage the organisations image using established communications channels
  • Encourage security officers to work responsibly and improve performance
  • Encourage security officers to work together as a team
  • Assist management to ensure ideas and information receive the acceptance and support of other security officers

Assess security team performance

  • Monitor competencies of individual security officers and the team systematically to assess progress in achieving security team goals and objectives
  • Carry out monitoring of security officers individual and team performance against defined performance criteria in accordance with organisational procedures
  • Identify strengths and weaknesses of security officers in the team and assess developmental requirements of security officers in accordance with organisational human resource plan
  • Identify variations in the quality of work performance of individual security officers and take positive action to address deficiencies
  • Refer to appropriate person(s) for performance issues that cannot be rectified or resolved with individual security officers

Review security team performance

  • Provide security officers with constructive feedback, positive support and advice on individual and/or team performance
  • Identify areas and priorities for development based on an analysis of assessed performance and skill and knowledge levels against personal and team goals
  • Identify and arrange for developmental opportunities to improve security officers individual and team competence
  • Review individual and security team goals and objectives regularly to meet changes in client requirements and/or organisational direction
  • Recommend development plans for each security officer to appropriate person to identify relevant development activities in accordance with organisational requirements

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as –

Additional Details

Medium of Instruction & Trainer

  • Practice Performance
  • Interview
  • Oral Questions

Trainer: Trainee Ratio is 1: 20

Price

NTUC LHUB must receive payment by 31st December 2023 (8% GST applies)
[You are encouraged to make payment ahead of time]

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$980.00

$1,058.40

$980.00

$1,058.40

$980.00

$1,058.40

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$490.00

$568.40

$490.00

$568.40

$294.00

$372.40

For Singapore Citizens aged 40 years and above

$294.00

$372.40

$294.00

$372.40

$294.00

$372.40

Payments received by NTUC LHUB from 1st January 2024 (9% GST applies)

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$980.00

$1,068.20

$980.00

$1,068.20

$980.00

$1,068.20

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$490.00

$578.20

$490.00

$578.20

$294.00

$382.20

For Singapore Citizens aged 40 years and above

$294.00

$382.20

$294.00

$382.20

$294.00

$382.20

 

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks:

 Individual Sponsored Trainee 

Company Sponsored Trainee 

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP. 

PSEA: 

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a) 
    SkillsFuture (TGS-2019503817) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim. 

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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