TMMS101: TRANSFORMING MOMENTS INTO MEMORIES SERVICE 101 (CUSTOMER SERVICE EXCELLENCE L1)
TRANSFORMING MOMENTS INTO MEMORIES SERVICE 101 (CUSTOMER SERVICE EXCELLENCE L1)
Course Duration
Mode of Assessment
Written Assessment, Case Study
Who Should Attend
Individuals keen to develop a career within the Food Services sector, Frontline Service Staff in the Food Services sector
Course Overview
The food services sector is facing an unprecedented shift in the post-COVID world with regards to the way customers like to receive their services in their dining experiences. Customers now expect to have value enhancement in their engagement with service providers. Value enhancement means a new, targeted and integrated approach to meeting customers’ needs and expectations through a hybrid approach in this Digital Age. The course will utilise simplified formalised “easy-to-understand” frameworks, models, techniques and processes to help learners recognize the changing expectations in customer service, relate and anticipate customer needs and help discover ways to create a memorable experiences for customers.
Course Schedule
Next available schedule
Course Objectives
By looking at fundamental challenges faced by frontline service staff, this programme seeks to bridge these performance / competency gaps by empowering frontline service staff to:
- Recognize the changing expectations in Customer Service due to Digitalization
- Relate to the customer journey and anticipate the needs and expectations of the customer
- Identify the key factors of exemplary staff who is able to provide value enhancement in their customer service
- Discover the different ways participants can transform moments into memories so that customers can have a memorable customer journey
Pre-requisites
Learners are expected to be:
- Above 18 years old
- Possess at least a GCE ‘O’ Levels or equivalent or
- Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) and Workplace Numeracy (WPN) at Level
- Be able to read, write and speak in English (WLPN Level 4 and above)
Course Outline
- LU1: Understanding Changing Expectations of Digital Savvy Customers
- LU2: Creating the Customer Journey
- LU3: Developing Proactive Customer Engagement and Experience
- LU4: Transforming Moments into Memories
Certificate Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Additional Details
Instructor-Led Class, Trainer: Trainee Ratio is 1: 20
Price
Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$280.00 |
$305.20 |
$280.00 |
$305.20 |
$280.00 |
$305.20 |
For Singapore Citizens aged 39 years and below |
$140.00 |
$165.20 |
$140.00 |
$165.20 |
$84.00 |
$109.20 |
For Singapore Citizens aged 40 years and above |
$84.00 |
$109.20 |
$84.00 |
$109.20 |
$84.00 |
$109.20 |
Funding Eligibility Criteria:
Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
Individual Sponsored Trainee |
Company Sponsored Trainee |
SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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