WSQ RESPONSE TO WORKPLACE VIOLENCE (LEVEL 2)

WSQ RESPONSE TO WORKPLACE VIOLENCE (LEVEL 2)

Funded

Course Duration

8.0 hr(s)

Mode of Assessment

An assessment (1 hour) will be conducted by NTUC LearningHub.

(Oral Questionings and Role-Plays)

Who Should Attend

Front-line Caregivers from the healthcare industry who wants to be trained to assess and de-escalate potential conflict in the first instance and manage abusive situations.

Course Overview

This course enables you to acquire the abilities and knowledge relating to the Technical, Skills, and Competency Standards of Workplace Violence at Level 2 proficiency.                                                   

At the end of this course, you will be able to:

  • Identify the organizational policies and procedures for managing workplace violence
  • Identify the escalation procedures to relevant stakeholders​
  • Take the necessary action steps by the organization’s policies and procedures on workplace violence​
  • Report instances of workplace violence to supervisors

Assumed Skills and Knowledge:

Assumed skills and knowledge means what we expect you to know and be able to do before you start the course. We assume you have:

  • Basic knowledge of the organization’s standard operating procedures and guidelines on caregiver services.
  • A basic understanding of workplace violence.
  • Experience in interacting with customers.

Course Schedule

Next available schedule

Course Objectives

  • Report incidences of workplace violence by staff, colleagues, or clients to the relevant stakeholders and deploy workplace violence protocols where necessary.​
  • Anticipate, respond to, and report physical, verbal, and emotional abuse in the workplace.

Pre-requisites

      - Minimum secondary 2 education or,

If you have the following competency ratings from the Employability Skills are eligible:

      - Listening/ Speaking Min. Level 4

      - Reading/ Writing Min. Level 4

      - Numeracy Min. Level 4

Course Outline

Learning Unit 1 – Response to Workplace Violence

Respond to workplace violence includes physical, verbal, and emotional abuse in the workplace by organisational policies and procedures.

Mapped to the following TSCs:

  • Organisational policies and procedures in managing workplace violence
  • Take the necessary action steps by the organization’s policies and procedures on workplace violence
  • Workplace Violence
  • Types and examples of Workplace Violence
  • Organisational policies and procedures in managing workplace violence
  • Take the necessary action steps by the organization’s policies and procedures on workplace violence

Topics:

  • Workplace Violence
  • Types and examples of Workplace Violence
  • Organisational policies and procedures in managing workplace violence
  • Actions steps for workplace violence

      Learning Unit 2 – Report Workplace Violence

      Mapped to the following TSCs:

  • Escalation procedures
  • Report instances of workplace violence to supervisors

      Topics:

  • Escalation procedures
  • Report instances of workplace violence to supervisors

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as HCE-RIM-2021-1.1F.

Additional Details

Medium of Instruction and Trainer-to-Trainee Ratio

Interactive Lectures / Group Discussions / Role-Plays     

Assessment - Oral Questionings and Role-Plays

Trainer: Trainee ratio is Min. 1:12 and Max. 1:20

Price

NTUC LHUB must receive payment by 31st December 2023 (8% GST applies)
[You are encouraged to make payment ahead of time]

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$300.00

$324.00

$300.00

$324.00

$300.00

$324.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$150.00

$174.00

$150.00

$174.00

$90.00

$114.00

For Singapore Citizens aged 40 years and above

$90.00

$114.00

$90.00

$114.00

$90.00

$114.00

Payments received by NTUC LHUB from 1st January 2024 (9% GST applies)

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$300.00

$327.00

$300.00

$327.00

$300.00

$327.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$150.00

$177.00

$150.00

$177.00

$90.00

$117.00

For Singapore Citizens aged 40 years and above

$90.00

$117.00

$90.00

$117.00

$90.00

$117.00

TPG Code: TGS-2023019865

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests/ assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests/assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if the trainee did not meet the eligibility criteria

 

Remarks:

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fees payable after funding
     

UTAP:

  • NTUC Members can enjoy up to 50% funding (capped at $250 per year) under Union Training Assistance Programme (UTAP)

Absentee Payroll (AP) Funding:

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year
  • AP funding will be computed based on the actual number of training hours attended by the trainee
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim

Terms and conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

TSC Code: HCE-RIM-2021-1.1F

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