CLSSO: CUSTOMER MANAGEMENT (SUPERVISE SERVICE OPERATIONS - CLSSO)
CUSTOMER MANAGEMENT (SUPERVISE SERVICE OPERATIONS - CLSSO)
Course Duration
Mode of Assessment
A 2 hours assessment will be conducted by LHUB at the end of the module.
Who Should Attend
The programme is suitable for cleaning professionals looking to advance their skills with in-depth training in specialised cleaning or equip themselves with soft skills required for Cleaning Supervisor.
Course Overview
On completion of this unit, learner shall be able to have the following knowledge and application skills to apply them to the workplace:
- Plan to meet internal and external customer requirements
- Ensure the delivery of quality service
- Monitor and review customer service
Next available schedule
Pre-requisites
- PSLE / GCE ‘N’ / ‘O’ levels
- ESS Workplace Literacy and Numeracy Level 3
Course Outline
- Define service and quality standards to be offered in a given operational area in order to meet organisational service objectives
- Collaborate with relevant business partners, customers and colleagues to enhance service planning
- Use customer feedback and information to improve service planning
- Develop specific plans that will ensure sustainable and consistent delivery of quality customer service
- Identify service risks that may occur during service delivery
- Develop effective contingency plans to deal with service risks affecting service delivery
- Request for the resources required to execute service delivery plans.
- Develop specific, measurable and realistic targets for staff delivery service
- Brief relevant staff on their service objectives and targets in accordance with the service delivery plan
- Acknowledge excellent service performance to motivate staff
- Address problems relating to service operations
- Encourage feedback from internal and external customer and staff on service operations
- Collect and review feedback from customer and staff on service operations
- Evaluate service operations against quantitative target set
- Modify service operations in response to evaluation
- Address problems relating to service operations
- Encourage feedback from internal and external customer and staff on service operations
- Monitor progress of refined service operations
Certificate Obtained and Conferred by
- Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction & Trainer
- Lectures, demonstrations and practical activities
- Trainer: Trainee Ratio: 1: 20
Price
Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$600.00 |
$654.00 |
$600.00 |
$654.00 |
$600.00 |
$654.00 |
For Singapore Citizens aged 39 years and below |
$300.00 |
$354.00 |
$300.00 |
$354.00 |
$180.00 |
$234.00 |
For Singapore Citizens aged 40 years and above |
$180.00 |
$234.00 |
$180.00 |
$234.00 |
$180.00 |
$234.00 |
Funding Eligibility Criteria:
Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
Individual Sponsored Trainee |
Company Sponsored Trainee |
SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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What Others Also Enrolled In
EFFECTIVENESS MANAGEMENT (DEMONSTRATE AND APPLY UNDERSTANDING OF CLEANING METHODS AND PROCESS - CLDAU)
View detailCUSTOMER MANAGEMENT (SUPERVISE SERVICE OPERATIONS - CLSSO)
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