SFDTP4: DESIGN THINKING PRACTICE L4 (SF): LEADING DESIGN THINKING
DESIGN THINKING PRACTICE L4 (SF): LEADING DESIGN THINKING
Course Duration
Mode of Assessment
- Project Assignment
- Written Assessment
Who Should Attend
- Frontline service staff (i.e., customer service representatives, human resources executives, product and service developers, service crew, research team supervisors) from various industry sectors and backend support personnel facilitating daily operations.
- Team leaders and Managers who are seeking to integrate design thinking mindset into their business processes and culture.
- Managers who want to strengthen their ability to lead innovation and enhance their organisation’s innovation capability.
- Executives who would like to explore new problem-solving approaches to innovation
Course Overview
Design Thinking integrates the needs of people, the possibilities of technology, and the requirements for business success. It focuses on taking action to quickly build, test and refine ideas for digital transformation.
This program focuses on helping participants to facilitate and guide stakeholders to apply design thinking methodologies in an increasingly digital world. It addresses the obstacles and hindrances to implementing design thinking for the organisation and explore the potential of Design Thinking in collaboration with other tools and methodologies.
**Please take note: “Design Thinking Practice L4 (SF): Leading Design Thinking ” and “Design Thinking for Innovation (SF)” have similar content which is meant for different target audiences. To find out which course is more suitable for you, please speak with our course consultant for more details.
Course Schedule
Next available schedule
Course Objectives
- Communicate to team members the principles and concepts of innovation, creativity, and design thinking processes
- Engage stakeholders to apply design thinking as strategies for creativity and innovation
- Develop a design brief from the organisation’s strategies and values
- Guide participants to use design thinking processes and methodologies
- Create metrics and criteria to measure outcomes of prototypes
- Promote the implementation of design thinking for the organisation
- Explain the concept of innovation management.
Pre-requisites
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- This workshop is suitable for frontline, supervisory and managerial staff who are interested to learn how Design Thinking is relevant for Industry 4.0 and applied to Digital Transformation.
Course Outline
LU 1: Design Thinking Concept
- Understand the concept of design thinking
- The 6 Stages in the design thinking process
- The growing importance of design thinking
- Mindset when embarking on Design Thinking
LU 2: Understanding of Needs with Empathy
- Define empathy
- Observation techniques
- Apply empathy in Design Thinking
- Conducting an empathetic research
- Outcomes of Empathetic research
LU 3: The Design Challenge
- Gain in-depth insights using 5W +1H
- Capturing needs and defining point of view
- Create a good problem statement
- Exploring complementary tools to analyse insights and make sense of data
LU 4: Ideating for Solutions
- Metrics for Successful Design Thinking
- Process Ideation for Solutions – Structure and Select Ideas
- Screening and prioritizing Ideas
LU 5: Iterative Prototyping
- Execution of Design Concepts Through Prototypes
- Principles of A Prototype
- Prototyping methodologies
- Questions to ask for Prototype User Test
LU 6: Validation Tests
- Test preparation
- Conducting the test
- Document the results
- Infer learnings for the data collected
LU 7: Design Thinking Focused Organization
- Strategic Thinking (foresight); the Foresight Framework
- Systems Thinking
- Business Model Thinking; the Business Model Canvas
- Design Thinking in the digital paradigm
- Design Thinking and next-level experience
- Design Thinking and data analytics
LU 8: Summary and Review
- Successful Design Thinking
Certificate Obtained and Conferred by
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
Mapped to Design Thinking Practice (SF) DSN-ACE-4014-1.1
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
- Medium of Instruction & Trainer
- Trainer: Trainee Ratio is 1:20
- Learning Methodology: Practical Hands-On Challenge-Based Learning
- Additional Note
- Activity templates
- Exercises and activities
Price:
Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$624.00 |
$680.16 |
$624.00 |
$680.16 |
$624.00 |
$680.16 |
For Singapore Citizens aged 39 years and below |
$312.00 |
$368.16 |
$312.00 |
$368.16 |
$187.20 |
$243.36 |
For Singapore Citizens aged 40 years and above |
$187.20 |
$243.36 |
$187.20 |
$243.36 |
$187.20 |
$243.36 |
Funding Eligibility Criteria:
Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
Company Sponsored Trainee |
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SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
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