RETPA1: RETAIL (SF): PRODUCT ADVISORY L1
RETAIL (SF): PRODUCT ADVISORY L1
Course Duration
Mode of Assessment
Assessment is to be conducted under SSGs current standards for the specific framework. There are 2 assessment methods in this module:
- Written Assessment
- Role Play
Who Should Attend
- Trainees who have interest in setting up their own business, especially in the retail industry
- Current retail business owners who want to enhance their knowledge and skills
- Mid-life PMEs who want to own their own business and have a career change
Course Overview
This course aims to provide retail staff already working in or wishing to enter the Retail industry with the skills and knowledge required to perform product advisory and related customer services.
Course Schedule
Next available schedule
Course Objectives
Successful candidates will be able to:
- Identify ways to provide customers with information regarding the product selection in the store
- Identify ways on how to advise customers on the selection of products
- Identify ways on how to advise customers on the specification of products
Pre-requisites
- Speak, Listen, Read and Write English at WPL Level 4 or equivalent
- Manipulate numbers at WPN Level 4 or equivalent
- Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download.
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System Requirement |
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Must Have: Please ensure that your computer or laptop meets the following requirements.
Good to Have:
Not Recommended: |
Course Outline
This course addresses customers’ requirements by focusing on customers’ needs, having their interests at heart, recommending quality products and services at best value to customers. The program will cover ways to address customers’ objections with the aim to meet their needs and delight them with the objective of maximising additional sales opportunities while meeting the different and varied needs of customers professionally.
Certificate Obtained and Conferred by
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction & Trainer:
- Lectures and hands-on practical sessions, Group discussions and sharing, Individual and group presentations, and Role Play.
- Trainer: Trainee Ratio is 1: 20
Price:
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$400.00 |
$436.00 |
$400.00 |
$436.00 |
$400.00 |
$436.00 |
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For Singapore Citizens aged 39 years and below |
$120.00 |
$130.80 |
$120.00 |
$130.80 |
$40.00 |
$50.80 |
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For Singapore Citizens aged 40 years and above |
$40.00 |
$50.80 |
$40.00 |
$50.80 |
$40.00 |
$50.80 |
Funding Eligibility Criteria:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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