ARCAT: WSQ APPLY ROOT CAUSE ANALYSIS (RCA)
WSQ APPLY ROOT CAUSE ANALYSIS (RCA)
Course Duration
Mode of Assessment
Written Assessment, Oral Questioning, Written Test
Who Should Attend
Employees in the operational roles, supervisors and management roles for IT Industry who are able to manage incident reporting within the organization to drive productivity with measurable outcomes.
What's In It for Me
In this programme, you will be able to learn:
- Identify the necessary RCA tools, processes, technologies and team members in order to apply Root Cause Analysis Techniques
- The use of IPO diagrams, 8D discipline, Fishbone and 5 Whys tools
- Risk Assessment like Failure Mode and Evaluation Analysis, Bowties
- Causal Factor charts, with POKA YOKE Techniques, in order to appraise corrective and preventive actions for identified failure modes
- Develop and execute project plans for solution implementation
- Optimize improvements through tracking of problems and verifying the effectiveness of corrective actions taken
- Analyse examples, case studies and simulations in the ICT & SS Industry.
Course Overview
In this modern and fast paced digital age, it becomes more critical to have fast, accurate and relevant actions taken to resolve and eliminate incidents that crop up from time to time. It is imperative and essential that your staff demonstrate and use the key skills they need in order to systematically take full control of every situation. This is a highly customised contextualised course developed to enhance and enrich the learning experience for your staff and it contributes to more effective and meaningful education for the ICT industry, instead of the general industry, by making the material more relevant, engaging, and applicable to this industry. It accomplishes the following through multiple fronts:
- Relevance: Contextualized content is directly related to the real-world applications and scenarios of for ICT incidents.
- Retention: When information is presented in context, it becomes more memorable, with the brain's ability to associate new information with existing knowledge and experiences, making it easier for learners to retain and recall what they've learned.
- Problem Solving: Contextualized learning often involves applying knowledge to specific experienced situations.
- Engagement: Learning content that is contextualized is inherently more engaging. It captures the learner's interest by presenting information in a way that resonates with their experiences and challenges, fostering a deeper connection with the material.
Course Schedule
Next available schedule
Course Objectives
Upon successfully completing this module, participants will acquire the capability to recognize the essential tools, processes, technologies, and team members required for achieving results in incident management within the ICT industry. They will be proficient in applying Root Cause Analysis through the utilization of risk assessment techniques and Failure Mode and Evaluation Analysis. Furthermore, they will be able to assess corrective and preventive actions for identified failure modes, formulate and execute project plans for implementing solutions, and enhance improvements by systematically monitoring issues and validating the efficacy of implemented measures.
Pre-requisites
The admission requirements are:
- ‘O’ Level educational qualification
OR
- Participants with the following competency ratings from the Employability Skills are eligible:
- Listening/ Speaking Min. Level 7
- Reading/ Writing Min. Level 7
- Numeracy Min. Level 7
Course Outline
This programme will cover the following topics:
- Identify team members and stakeholders to resolve identified problems
- Define the process flow of key components of eight disciplines (8D) problem-solving methodology
- Apply Relevant tools, processes and technologies to facilitate problem identification, investigation, analysis and resolution
- Identify the Root cause analysis (RCA) tools
- Conduct RCA by review product and process flow diagrams to locate the root cause of problems
- Identify Risk assessment Techniques
- Perform risk assessment with Failure mode and effects analysis (FMEA) process, tools and applications
- Apply FMEA to identify and assess actual and potential failures in product and process designs
- Corrective and preventive actions (CAPA) – using POKA YOKE Methods
- Recommend interim containment actions
- Decide corrective actions for identified failure modes
- Develop execution and project plans for solution implementation
- Blameless Culture in the RCA Process
Certificate Obtained and Conferred by
- Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
- Certificate of Completion from NTUC LearningHub
Additional Details
Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: Physical class (Lecture presentation, Group discussions, Presentations)
Price
Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
With GST |
Before GST |
With GST |
Before GST |
With GST |
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Full Course Fee |
$470.00 |
$512.30 |
$470.00 |
$512.30 |
$470.00 |
$512.30 |
For Singapore Citizens aged 39 and below |
$235.00 |
$277.30 |
$235.00 |
$277.30 |
$141.00 |
$183.30 |
For Singapore Citizens aged 40 years and above |
$141.00 |
$183.30 |
$141.00 |
$183.30 |
$141.00 |
$183.30 |
Funding Eligibility Criteria
Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks
Individual Sponsored Trainee |
Company Sponsored Trainee |
SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
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