Hannah Yap

Modified 13 Hours ago.

WSQ PRODUCT, CONTENT AND EXPERIENCE PERFORMANCE MANAGEMENT (L3)

Funded

Course Duration

16.0 hr(s)

Mode of Assessment

Written Assessment, Oral Questioning, Written Test

Who Should Attend

Travel Industry Professionals
Sustainability Managers
Customer Experience Managers
Marketing and Communication Specialists
Tourism Consultants and Analysts

Course Overview

This comprehensive course delves into sustainable tourism, focusing on identifying specific areas and themes. Participants will learn to select appropriate themes and messages for travel products and services while evaluating their suitability. The course further covers the development of key elements in tourism products, aligning with sustainability goals and customer expectations, along with the creation of actionable implementation plans. Evaluating product performance using cost-benefit and risk analysis is emphasized, allowing prospective vendors to assess appropriateness. Lastly, monitoring and analyzing results, providing feedback and analyzing product performance trends are essential components of this course.

In Partnership with TMIS

Course Schedule

Next available schedule

See All Schedules

Course Objectives

Upon completing this course, participants will be able to:

Equip participants with skills to identify and select specific areas of sustainable tourism.
Understand different themes and messages in sustainable tourism and apply them to travel products and services.
Develop key elements in tourism products and services that incorporate sustainability goals and meet customer expectations.
Evaluate the appropriateness of themes and messages selected for effective communication.
Perform cost-benefit and risk analysis to assess the performance of tourism products and services, and provide feedback for improvement.

Pre-requisites

The admission requirements are:
Academic Requirement: Minimum one (1) G.C.E. ‘O’ Level
Language Requirement: Minimum G.C.E. ‘O’ Level of D7 in English

Course Outline

Identify and Select Specific Areas of Sustainable Tourism
1. Understand Different Themes and Messages in Sustainable Tourism
2. Identify Appropriate Themes and Messages for Travel Products and Services
3. Select Appropriate Themes and Messages for Travel Products and Services
4. Evaluate the Appropriateness of Themes and Messages Selected

Identify and Develop Key Elements in Tourism Products and Services that can Incorporate Sustainability Goals
1. Identify the Key Elements in each Travel Products and Services
2. Develop Specifications of these Key Elements which would Meet Customer Expectations
3. Ensure that these Key Elements and the Specifications are Attainable
4. Develop Action Plans for Implementing these Key Elements

Evaluate the Performance of Tourism Products and Services using Cost-Benefit and Risk Analysis
1. Based on Key Elements and their Specifications, Analyse the Appropriateness of Tour and Travel Products by Prospective Vendors

Monitor and Analyse Results of the Performance of Tourism Products and Services
1. Provide Feedback to Vendors on Areas for Improvement
2. Perform Cost-Benefit and Risk Analysis with Sustainability Parameters
3. Analyse Results and Trends of Products Performances

Certificate Obtained and Conferred by

Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore.

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: <Physical class>

Price

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$650.00	$708.50	$650.00	$708.50	$650.00	$708.50
For Singapore Citizens aged 39 years and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$325.00	$383.50	$325.00	$383.50	$195.00	$253.50
For Singapore Citizens aged 40 years and above	$195.00	$253.50	$195.00	$253.50	$195.00	$253.50

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

Course Code

SUSTPD1

Course Overview
Course Schedule
Course Objectives
Pre-requisites
Course Outline
Certificate Obtained and Conferred by
Additional Details

Before Funding 650

Please contact us through our enquiry form if there are no schedules available.

Download all

Copy link

Batch ID	Course Period	Course Title	Funding Available	Duration (Hours)	Session (Hours)	Venue	Available Seats	Online Payment

html,body,div,span,applet,object,iframe,h1,h2,h3,h4,h5,h6,p,blockquote,pre,a,abbr,acronym,address,big,cite,code,del,dfn,em,img,ins,kbd,q,s,samp,small,strike,strong,sub,sup,tt,var,b,u,i,center,dl,dt,dd,ol,ul,li,fieldset,form,label,legend,table,caption,tbody,tfoot,thead,tr,th,td,article,aside,canvas,details,embed,figure,figcaption,footer,header,hgroup,menu,nav,output,ruby,section,summary,time,mark,audio,video{
    margin:0;
    padding:0;
    border:0;
    font-size:100%;
    font:inherit;
    vertical-align:baseline
}
article,aside,details,figcaption,figure,footer,header,hgroup,menu,nav,section{
    display:block
}
body{
    line-height:1
}
table[border="1"] th,table[border="1"] td,table[border="1"] caption{
    border:1px solid #000;
    padding:.5em 1em;
    text-align:left;
    vertical-align:top;
    margin-top:20px;
    text-align:center;
}
th{
   padding:10px 8px;
      text-align: center;
      background-color: #18355f;
      color: white;
     vertical-align: middle;
}
td{
     padding:10px 8px;
     text-align: center;
     background-color:#dcedf5;
     vertical-align: middle;
}
.btn-1{
    background: #18355f;
    border: #fcd205 solid 2px;
    color: #fcd205 !important;
    display:block;
    padding:10px 8px;
    text-decoration:none;
    display:none;
}
.type-rs{
    display:none;
}
.payment{
        opacity:1;
    }
table[border="1"] caption{
    border:none;
    font-style:italic
}
.no-print{
    display:none
}

What Others Also Enrolled In

Funded

WSQ BUTLER SERVICE DELIVERY (L2)

View detail

Before Funding $650.00

View detail

Funded

WSQ FOOD AND BEVERAGE SERVICE (L2)

View detail

Before Funding $650.00

View detail

Funded

WSQ ALCOHOLIC BEVERAGE PREPARATION (L2)

View detail

Before Funding $850.00

View detail

Funded

WSQ WINE SERVICE (L2)

View detail

Before Funding $650.00

View detail

Funded

WSQ BUTLER SERVICE DELIVERY (L3)

View detail

Before Funding $650.00

View detail

Funded

WSQ NARRATING SUSTAINABILITY IN TOURISM & EVENTS THROUGH STORYTELLING

View detail

Before Funding $500.00

View detail

Funded

WSQ RETURNS ON SUSTAINABLE INVESTMENTS FOR TOURISM AND EVENTS

View detail

Before Funding $400.00

View detail

Funded

SUSTAINABILITY IN MICE: UNLOCKING THE NEW HORIZON

View detail

Before Funding $990.00

View detail

Funded

SUSTAINABILITY IN TOURISM & EVENT OPERATIONS

View detail

Before Funding $760.00

View detail

Funded

WSQ SUSTAINABLE PROCUREMENT FOR TOURISM AND EVENTS

View detail

Before Funding $408.00

View detail

Funded

WSQ PRODUCT, CONTENT AND EXPERIENCE PERFORMANCE MANAGEMENT (L3)

View detail

Before Funding $650.00

View detail

Funded

WSQ TOUR AND TRAVEL SERVICES PRODUCT AND EXPERIENCE DEVELOPMENT AND DELIVERY (L3)

View detail

Before Funding $650.00

View detail

Funded

WSQ MARKETING COMMUNICATIONS PLAN DEVELOPMENT (L3)

View detail

Before Funding $650.00

View detail

SUSTPD1: WSQ PRODUCT, CONTENT AND EXPERIENCE PERFORMANCE MANAGEMENT (L3)

WSQ PRODUCT, CONTENT AND EXPERIENCE PERFORMANCE MANAGEMENT (L3)

Course Duration

Mode of Assessment

Who Should Attend

Course Overview

Course Schedule

Course Objectives

Pre-requisites

Course Outline

Certificate Obtained and Conferred by

Additional Details

What Others Also Enrolled In

PROTECTED AREA