SUSTPD1: WSQ PRODUCT, CONTENT AND EXPERIENCE PERFORMANCE MANAGEMENT (L3)
WSQ PRODUCT, CONTENT AND EXPERIENCE PERFORMANCE MANAGEMENT (L3)
Course Duration
Mode of Assessment
Written Assessment, Oral Questioning, Written Test
Who Should Attend
- Travel Industry Professionals
- Sustainability Managers
- Customer Experience Managers
- Marketing and Communication Specialists
- Tourism Consultants and Analysts
Course Overview
This comprehensive course delves into sustainable tourism, focusing on identifying specific areas and themes. Participants will learn to select appropriate themes and messages for travel products and services while evaluating their suitability. The course further covers the development of key elements in tourism products, aligning with sustainability goals and customer expectations, along with the creation of actionable implementation plans. Evaluating product performance using cost-benefit and risk analysis is emphasized, allowing prospective vendors to assess appropriateness. Lastly, monitoring and analyzing results, providing feedback and analyzing product performance trends are essential components of this course.
In Partnership with TMIS
Course Schedule
Next available schedule
Course Objectives
Upon completing this course, participants will be able to:
- Equip participants with skills to identify and select specific areas of sustainable tourism.
- Understand different themes and messages in sustainable tourism and apply them to travel products and services.
- Develop key elements in tourism products and services that incorporate sustainability goals and meet customer expectations.
- Evaluate the appropriateness of themes and messages selected for effective communication.
- Perform cost-benefit and risk analysis to assess the performance of tourism products and services, and provide feedback for improvement.
Pre-requisites
The admission requirements are:
Academic Requirement: Minimum one (1) G.C.E. ‘O’ Level
Language Requirement: Minimum G.C.E. ‘O’ Level of D7 in English
Course Outline
- Identify and Select Specific Areas of Sustainable Tourism
- Understand Different Themes and Messages in Sustainable Tourism
- Identify Appropriate Themes and Messages for Travel Products and Services
- Select Appropriate Themes and Messages for Travel Products and Services
- Evaluate the Appropriateness of Themes and Messages Selected
- Identify and Develop Key Elements in Tourism Products and Services that can Incorporate Sustainability Goals
- Identify the Key Elements in each Travel Products and Services
- Develop Specifications of these Key Elements which would Meet Customer Expectations
- Ensure that these Key Elements and the Specifications are Attainable
- Develop Action Plans for Implementing these Key Elements
- Evaluate the Performance of Tourism Products and Services using Cost-Benefit and Risk Analysis
- Based on Key Elements and their Specifications, Analyse the Appropriateness of Tour and Travel Products by Prospective Vendors
- Monitor and Analyse Results of the Performance of Tourism Products and Services
- Provide Feedback to Vendors on Areas for Improvement
- Perform Cost-Benefit and Risk Analysis with Sustainability Parameters
- Analyse Results and Trends of Products Performances
Certificate Obtained and Conferred by
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore.
- Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: <Physical class>
Price
Course Fee and Government Subsidies |
||||||
|
Individual Sponsored |
Company Sponsored |
||||
|
Non-SME |
SME |
||||
Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
|
Full Course Fee |
$650.00 |
$708.50 |
$650.00 |
$708.50 |
$650.00 |
$708.50 |
For Singapore Citizens aged 39 years and below |
$325.00 |
$383.50 |
$325.00 |
$383.50 |
$195.00 |
$253.50 |
For Singapore Citizens aged 40 years and above |
$195.00 |
$253.50 |
$195.00 |
$253.50 |
$195.00 |
$253.50 |
Funding Eligibility Criteria
Individual Sponsored Trainee |
Company Sponsored Trainee |
|
|
Remarks
Individual Sponsored Trainee |
Company Sponsored Trainee |
SkillsFuture Credit:
|
|
Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
---|
What Others Also Enrolled In
WSQ NARRATING SUSTAINABILITY IN TOURISM & EVENTS THROUGH STORYTELLING
View detailWSQ RETURNS ON SUSTAINABLE INVESTMENTS FOR TOURISM AND EVENTS
View detailWSQ PRODUCT, CONTENT AND EXPERIENCE PERFORMANCE MANAGEMENT (L3)
View detailWSQ TOUR AND TRAVEL SERVICES PRODUCT AND EXPERIENCE DEVELOPMENT AND DELIVERY (L3)
View detail