COPTAWT: WSQ SUPERVISE TEAMS AT WORK
WSQ SUPERVISE TEAMS AT WORK
Course Duration
Mode of Assessment
- Short Answer Questions
- Case Study Assessment
Who Should Attend
This course is suitable for supervisory/managerial staff in service-related jobs like IR technicians, manufacturing, logistics and real estate maintenance and management.
Course Overview
Participants will be able to apply, demonstrate and practice the knowledge and skills learnt on applying solution using appropriate evaluative techniques and criteria.
Next available schedule
Pre-requisites
- Completed O-level and are able to speak, read and write in basic English
or
- Participants with the following competency ratings from the Employability Skills System (ESS) are eligible:
- Listening/Speaking Min. Level 5
- Reading/Writing Min. Level 5
- Numeracy Min. Level 5
Course Outline
- Performance gaps in service performance of the team
- Solution to service abnormalities by the teams and decision-making process
- Service quality and standards improvements for the teams
- Evaluation of implemented solutions.
Certificate Obtained and Conferred by
- Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction:
- English
- Lecture presentation
- Role plays/group discussion
- Work assignment
Trainer to trainee ratio: 1:20
Mode of Delivery: Physical class
Price
Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$670.00 |
$730.30 |
$670.00 |
$730.30 |
$670.00 |
$730.30 |
For Singapore Citizens aged 39 years and below |
$335.00 |
$395.30 |
$335.00 |
$395.30 |
$201.00 |
$261.30 |
For Singapore Citizens aged 40 years and above |
$201.00 |
$261.30 |
$201.00 |
$261.30 |
$201.00 |
$261.30 |
Funding Eligibility Criteria
Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks
Individual Sponsored Trainee |
Company Sponsored Trainee |
SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim. |
Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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