IOBCS: BUSINESS COMMUNICATION SKILLS FOR PRESENTATION AND REPORTS
BUSINESS COMMUNICATION SKILLS FOR PRESENTATION AND REPORTS
Course Duration
Mode of Assessment
Written Assessment, Presentation
Who Should Attend
Individuals or professionals who want to identify and employ relevant communication techniques to communicate effectively and clearly across different channels in the workplace.
What's In It for Me
The course helps learners to identify and employ relevant communication techniques and channels to communicate clearly and effectively for different purposes in the workplace, thus reducing unnecessarily misunderstanding and man hour loss because of miscommunication.
Course Overview
Effective communication is a critical skill that an individual should possess. Your ability to properly explain your company’s products and services to your clients and respond to their questions can lead to sealing a deal. Communicating effectively at work is equally important especially in reducing misunderstanding and reducing man hour loss due to miscommunication.
This programme will explore the different methods -- verbal, non-verbal, active listening and with emphasis on written communication since it is a method that is used in most businesses in varied ways. There are numerous examples of how effective communication can benefit individuals and businesses in a sustainable manner. They includes a good customer-service letter creates a positive customer experience which helps boost revenue. A well-composed email provides the recipient with a clear, concise and actionable message. A creative social media announcement can help you connect with your customers, increase awareness about your brand, and increase your leads and sales.
Course Schedule
Next available schedule
Course Objectives
The course helps learners to identify and employ relevant communication techniques and channels to communicate clearly and effectively for different purposes in the workplace, thus reducing unnecessarily misunderstanding and man hour loss because of miscommunication. They would include learning how to adopt appropriate communication channels, the know how on improving communication outcomes, managing presentation and develop effective reports.
- Appraise the use of technical and non-technical vocabulary
- Identify appropriate communication channels for exchange of information at workplace
- Understand how information is processed to achieve desired communication outcomes
- Adopt emotional intelligence dimension for desired communication outcomes
- Demonstrate active listening techniques to engage and understand audience
- Seek clarity With effective questioning techniques
- Articulate ideas with concise and clear language for reports
Pre-requisites
The admission requirements are:
- Be able to speak, listen, read, and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4.
- (Only for Online Classes) Hardware & Software
- This course will be conducted as a Virtual Live Class (VLC) via Zoom platform.
- Participants must own a Zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. Download from zoom.us/download.
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System Requirement |
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Must-have:
Good-to-have:
Not recommended: |
Course Outline
LU1: Adopt Appropriate Communication Channels
- Understand the appropriate use of Technical and non-Technical vocabulary
- Adopt Appropriate Communication Channels for Workplace Communication Technique
LU2: Improve Communication Outcomes
- Understand how Information is processed
- Infuse Emotional Intelligence for Effective Communications
LU3: Manage Presentations Effectively
- Listening Skills
- Questioning Techniques
LU4: Develop Effective Reports
- Develop Precise and Clear Reports
Certificate Obtained and Conferred by
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as Communication CCS-CMC-B002-1
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.
- External Certification
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: <Virtual Live Class (VLC) via Zoom> or <Physical class>
Price
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$200.00 |
$218.00 |
$200.00 |
$218.00 |
$200.00 |
$218.00 |
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For Singapore Citizens aged 39 years and below |
$100.00 |
$118.00 |
$100.00 |
$118.00 |
$60.00 |
$78.00 |
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For Singapore Citizens aged 40 years and above |
$60.00 |
$78.00 |
$60.00 |
$78.00 |
$60.00 |
$78.00 |
Funding Eligibility Criteria
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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