LUXURY: PREMIUM SERVICE FOR LUXURY BRAND ATTITUDE
PREMIUM SERVICE FOR LUXURY BRAND ATTITUDE
Course Duration
Mode of Assessment
Written Assessment, Practical Performance
Who Should Attend
Luxury Brand Professionals, Sales aficionados & Brand Strategists.
Visionary People Managers, Leaders propelling Organizational ascension via Luxury finesse.
Course Overview
Luxury Attitude Workshop is conducted by Luxury Brand Institute from Korea with experts from France. The workshop is designed and developed for professionals who aspire to upskill and uplift the image to serve the high-net worth customers.
Course Schedule
Next available schedule
Course Objectives
Upon completing this course, participants will be able to:
- Understanding the essential meaning of luxury and customers' expectations, one can grasp the three dimensions of luxury service to deliver a unique customer experience.
- It's possible to recognize the importance of service quality by bench-marking the luxury brands in the world.
- In addition, evolve into a luxury service expert capable of creating emotional value by cultivating special relationships with customers.
Pre-requisites
The admission requirements are:
Read, write, and speak English at WPL Level 4
Manipulate numbers at WPN Level 4
Course Outline
Luxury and Customers in Luxury Market (luxury attitude changes over the era)
Understanding Luxury Services (Sensory vs Relational, Professional/ Aesthetic/ Human Dimension)
Luxury Service Experience (Mystery Shopping to evaluate customer experience)
Completeness of Luxury Service (light & benefit theory, On/Off positive relationship transformation
Certificate Obtained and Conferred by
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: <Physical class>
Price
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$950.00 |
$1,035.50 |
$950.00 |
$1,035.50 |
$950.00 |
$1,035.50 |
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For Singapore Citizens aged 39 years and below |
$475.00 |
$560.50 |
$475.00 |
$560.50 |
$285.00 |
$370.50 |
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For Singapore Citizens aged 40 years and above |
$285.00 |
$370.50 |
$285.00 |
$370.50 |
$285.00 |
$370.50 |
Funding Eligibility Criteria
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
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