IOECW: PROMOTE EFFECTIVE COMMUNICATION AT THE WORKPLACE
PROMOTE EFFECTIVE COMMUNICATION AT THE WORKPLACE
Course Duration
Who Should Attend
All Employees
Course Overview
Effective communication is the backbone of every successful organisation, applying appropriate communication approaches and conveying information to your audience is the key to getting buy-in and sending a clear message to stakeholders. With the rapid changes in the work environment, the way in which we communicate has also evolved from pure presentation to facilitation. It is imperative that one tailors communication approaches to the specific audience needs.
Course Schedule
Next available schedule
Course Objectives
Upon completion of this course, learners will be able to:
- Apply stakeholders’ analysis to determine communication objectives and set communication priorities
- Adapt Communication Approaches and channels to meet communication objectives
- Identify communication gaps to improve communications
- Apply behavioural insights to audience reactions and adapt communication approaches
- Create a visually persuasive and impactful presentation
- Present information in flow and format that reflect audience needs
Pre-requisites
Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download.
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System Requirement |
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Must Have: Please ensure that your computer or laptop meets the following requirements.
Good to Have:
Not Recommended: |
Course Outline
LU1: Determine Communication Objectives
- Analyse communication objectives and determining communication priorities
- Understand stakeholder analysis techniques in determining communication objectives
- Evaluate communication objectives through different communication approaches and channels
- Reflect on how the planning of communication objectives helps to convey and exchange information
LU2: Identify Communication Gaps
- Identify communication gaps
- Acquire techniques to analyse communication gaps
- Understand the importance of information exchange and two-way interaction in seeking feedbacks
LU3: Adopt Behavioural Insights
- Adapt communication approaches in respond to audience reactions
- Understand behavioural insights concepts and reflect if the applied communication approaches impact their audience
- Reflect on if the application of the communication approach achieves the desired outcomes
LU4: Deliver Impactful Presentations
- Present information through the understanding of audience needs
- Apply techniques introduced earlier to plan and refine the presentation of information
Certificate Obtained and Conferred by
- Statement of Attainment from SkillsFuture Singapore (SSG)
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG):
Mapped to Critical Core Skills – Communication CCS-CMC-I002-1
This programme is offered on a modular basis only.
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction & Trainer
English
Trainer : Trainee Ratio is 1: 20
Price
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$200.00 |
$218.00 |
$200.00 |
$218.00 |
$200.00 |
$218.00 |
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For Singapore Citizens aged 39 years and below |
$100.00 |
$118.00 |
$100.00 |
$118.00 |
$60.00 |
$78.00 |
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For Singapore Citizens aged 40 years and above |
$60.00 |
$78.00 |
$60.00 |
$78.00 |
$60.00 |
$78.00 |
Funding Eligibility Criteria:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Union Training Assistance Programme (UTAP)
NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub
* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.
Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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