Test Test

Modified 4 Days ago.

RETAIL (SF): FOSTER SERVICE INNOVATION POWERED BY ESSEC

Funded

Course Duration

16.0 hr(s)

Mode of Assessment

Written Assessment, Practical Performance

Who Should Attend

Individuals or professionals in service roles with leadership abilities aspiring to guide and assess service innovation initiatives, positioning themselves as valuable team members dedicated to fostering a culture of service innovation within organizations.

What's In It for Me

This program equips learners with the skills to foster service innovation in their organizations. Participants will learn to generate, implement, and evaluate innovative ideas, leading their teams to success. With practical experience and expert guidance, learners will emerge ready to drive meaningful change and excel in service-oriented industries.

Course Overview

This program helps learners develop and cultivate a culture of service innovation. Utilizing the Design Thinking Framework, it provides practical tools for promoting, leading, and evaluating service initiatives. Through experiential learning, participants gain insight into effective team leadership for fostering service innovation aligned with organizational goals.

Course Schedule

Next available schedule

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Course Objectives

Upon completion of this program, learners will acquire comprehensive knowledge and practical skills essential for driving service innovation. They will excel in envisioning and exploring new ideas, guiding teams in generating innovative concepts, and overseeing the entire implementation process. Additionally, learners will gain expertise in evaluating the success of implemented innovations, refining strategies for future endeavors. Finally, they will master the integration of these elements using the Business Model Canvas, optimizing the impact of their innovative initiatives.

Pre-requisites

The admission requirements are:

Learners are assumed to able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 5.

Course Outline

LU1: Dream and Explore innovation ideas

Why Design Thinking for Service Innovation?
Service Innovation in Focus
Culture makes a difference Measurement Tools

LU2: Lead team to generate innovative ideas

Ways to lead team in generating service innovation
Demonstrate the skills, attributes and behaviours of an effective leader
Apply tools that facilitate the generation of service innovation ideas
Evaluate Ideas for Possible Implementation

LU3: Facilitate implementation of approved idea

Develop a business case to solicit management endorsement
Types of mock-up
Prepare to present the super idea to stakeholders
Present mock-up of super idea to stakeholders
Follow up with stakeholders’ decisions
Implementing better solutions
Identify key measures of success and identify areas for improvement

LU4: Evaluate success of implemented idea

Review performance against key performance indicators

LU5: Strategize with Business Model Canvas

Use the business model canvas to illustrate service innovation ideas
Using the business model canvas to further develop and communicate your service innovation idea

Certificate Obtained and Conferred by

Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore.
Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.
External Certification (NA)
Certificate of completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: Physical class

Price

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$650.00	$708.50	$650.00	$708.50	$650.00	$708.50
For Singapore Citizens aged 39 years and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$195.00	$212.55	$195.00	$212.55	$65.00	$82.55
For Singapore Citizens aged 40 years and above	$65.00	$82.55	$65.00	$82.55	$65.00	$82.55

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.

NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.

NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

Eligible Singapore Citizens can use their Post-Secondary Education Account (PSEA) funds to offset course fees payable after funding.
For Face-to-Face class, check my SkillsFuture (TGS- 2022016036), scroll down to “Keyword Tags” section to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees

Course Code

RETFSI

Course Overview
Course Schedule
Course Objectives
Pre-requisites
Course Outline
Certificate Obtained and Conferred by
Additional Details

Before Funding 650

Please contact us through our enquiry form if there are no schedules available.

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RETFSI: RETAIL (SF): FOSTER SERVICE INNOVATION POWERED BY ESSEC

RETAIL (SF): FOSTER SERVICE INNOVATION POWERED BY ESSEC

Course Duration

Mode of Assessment

Who Should Attend

What's In It for Me

Course Overview

Course Schedule

Course Objectives

Pre-requisites

Course Outline

Certificate Obtained and Conferred by

Additional Details

What Others Also Enrolled In

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