Job Redesign Programmes (PSA Outpatient)
Job Redesign Programmes for Support Care Staff
Healthcare workers require a range of competencies to remain future-ready in a changing world.
Give your employees the skills needed to accelerate their progress with our range of Job Redesign Programmes for Support Care Staff.
Patient Service Associate (Outpatient)
What does a Patient Service Associate (Outpatient) do?
Patient Service Associates (Outpatient) provide administrative support in outpatient healthcare settings. Their role is crucial in ensuring smooth operations and a positive patient experience.
Responsibilities
Patient Service Associates (Outpatient) are responsible for smooth operations in outpatient settings, to handle patient registration, appointment scheduling, front desk operations, coordination, documentation, billing, and deliver excellent customer service.
Duration & learners’ schedule: 86.0 hrs
List of courses to attend:
As part of this programme, learners must attend the following courses:
- WSQ Frontline Management (HCE-DMH-2002-1.1)
- WSQ Apply Organisational Code of Conduct in the Delivery of Services to Clients and Patients (Legal and Ethic) (HCE-PVE-2008-1.1)
- WSQ Infection Prevention and Control in Nursing Practice (HCE-QPH-2006-1.1)
- WSQ Clinical Support for Patient Service Associates (PSA) (HCE-PTC-3009-1.1)
- WSQ Provide Mobility and Ambulation Assistance (HCE-PTC-2023-1.1)
Certification:
WSQ Higher Certificate in Healthcare (Operations)
|
WSQ Higher Certificate in Healthcare (Operations) - Patient Service Associate (Outpatient) |
||
|
Course Name |
Course Fee1 |
Course Duration with Assessment (hours) |
|
WSQ Frontline Management |
$225.00 |
9.0 |
|
WSQ Apply Organisational Code of Conduct in the Delivery of Services to Clients and Patients (Legal and Ethic) |
$220.00 |
8.0 |
|
WSQ Infection Prevention and Control in Nursing Practice |
$440.00 |
16.0 |
|
WSQ Clinical Support for Patient Service Associates (PSA) |
$990.00 |
36.0 |
|
$476.00 |
17.0 |
|
|
Total |
$2,351.00 |
86.0 |
1. Course fees listed are exclusive of GST and will be subjected to prevailing GST rates at the time of payment. For detailed course fees, kindly visit the respective module pages.
Patient Service Associate (Outpatient)
What does a Patient Service Associate (Outpatient) do?
Patient Service Associates (Outpatient) provide administrative support in outpatient healthcare settings. Their role is crucial in ensuring smooth operations and a positive patient experience.
Responsibilities
Patient Service Associates (Outpatient) are responsible for smooth operations in outpatient settings, to handle patient registration, appointment scheduling, front desk operations, coordination, documentation, billing, and deliver excellent customer service.
Duration & learners’ schedule: 86.0 hrs
List of courses to attend:
As part of this programme, learners must attend the following courses:
- WSQ Frontline Management (HCE-DMH-2002-1.1)
- WSQ Apply Organisational Code of Conduct in the Delivery of Services to Clients and Patients (Legal and Ethic) (HCE-PVE-2008-1.1)
- WSQ Infection Prevention and Control in Nursing Practice (HCE-QPH-2006-1.1)
- WSQ Clinical Support for Patient Service Associates (PSA) (HCE-PTC-3009-1.1)
- WSQ Provide Mobility and Ambulation Assistance (HCE-PTC-2023-1.1)
Certification:
WSQ Higher Certificate in Healthcare (Operations)
|
WSQ Higher Certificate in Healthcare (Operations) - Patient Service Associate (Outpatient) |
||
|
Course Name |
Course Fee1 |
Course Duration with Assessment (hours) |
|
WSQ Frontline Management |
$225.00 |
9.0 |
|
WSQ Apply Organisational Code of Conduct in the Delivery of Services to Clients and Patients (Legal and Ethic) |
$220.00 |
8.0 |
|
WSQ Infection Prevention and Control in Nursing Practice |
$440.00 |
16.0 |
|
WSQ Clinical Support for Patient Service Associates (PSA) |
$990.00 |
36.0 |
|
$476.00 |
17.0 |
|
|
Total |
$2,351.00 |
86.0 |
1. Course fees listed are exclusive of GST and will be subjected to prevailing GST rates at the time of payment. For detailed course fees, kindly visit the respective module pages.
