What is the Progressive Wage Model (PWM) for the Retail Sector?

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Since being implemented, PWM sectors have raised wages at a sustainable and meaningful pace, without hurting the livelihoods of the lower-wage workers.

The PWM benefits workers by mapping out a clear career pathway for their wages to rise along with training and improvements in productivity and standards.

Who does PWM covers?

The PWM requirements apply to Singapore Citizens and Permanent Residents who are full-time or part-time employees in retail job roles on a contract of service and employed by firms which hire foreign workers, regardless of whether the firm is classified under the Retail Sector Singapore Standard Industrial Classification (SSIC) or another SSIC.

The Retail PWM covers the following job roles:

WSQ Training Courses

All resident retail workers covered under the Retail PWM are required to attain at least one (1) Workforce Skills Qualification (WSQ) training module based on their job role.

NTUC LearningHub offers a comprehensive suite of modules, which will enable retailers and their staff to meet training requirements. For information on class dates, please contact our Corporate Sales team via email [email protected]

Retail Assistant / Cashier

Senior Retail Assistant / Senior Cashier

Assistant Retail Supervisor

Retail Supervisor

Retail Manager

Retail Assistant* / Cashier

Senior Retail Assistant / Senior Cashier

Assistant Retail Supervisor

Retail Supervisor

Retail Manager

Employers must ensure that all retail workers that are Singapore Citizens and Singapore Permanent Residents (PR) meet the retail PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

These are the Tripartite Cluster for Retail (TCR) recommendations and implementation details of the PWM for the Retail sector:

  • A clear progression pathway comprising frontline operational and supervisory positions is mapped out to highlight the career opportunities in the sector and to encourage more jobseekers to join the retail industry
  • To ensure retail workers have the necessary competencies to carry out their work, a minimum training requirement of one (1) Workforce Skills Qualification (WSQ) training module is recommended as a start
  • To provide better income security and gain ground on the median wage, a set of PWM Baseline Gross Wages that would take effect from 1 September 2022 is recommended.
  • The PWM Baseline Gross Wages will also be adjusted upwards from 1 September 2023 and 1 September 2024 to ensure retail employees continue to see sustained wage increases.

TCR has mapped out the frontline operational and supervisory job roles within the retail sector as shown:

*Companies may adopt different job titles such as Shop Assistant / Sales Assistant / Retail Associate / etc.

The following table summarises the recommended Retail PWM Baseline Gross Wages (excluding overtime payment) from 1 September 2022 to 31 August 2025 to applicable resident workers (i.e. Singapore Citizens and Permanent Residents) in the retail sector.

*Refers to Compound Annual Growth Rate from 2022 to 2024

*Hourly Gross Wage is applicable to part-time workers who work less than 35 hours a week

You may visit the MOM website for more information.