SCTP – Digital Sales and Brand Ambassador
Digital Sales and Brand Ambassador
What does a Digital Sales and Brand Ambassador do?
As the retail sector transforms and increasingly adopts digital solutions, retail frontline employees are expected to keep up with these trends to support the business amidst the changing environment whilst still maintaining their traditional job roles.
A Digital Sales and Brand Ambassador plays an important role in providing excellent customer service while also being able to tap on new digital technologies to increase efficiency and productivity at work.
Kickstart your journey to becoming a Digital Sales and Brand Ambassador through our SkillsFuture Career Transition Programme! The training courses are designed to help learners acquire industry-relevant skills that can improve employability. You will also benefit from employment facilitation efforts from NTUC LearningHub.
Career Support
Career Agility Hub
Enjoy access to NTUC LHUB’s Career Agility Hub (CAH) throughout the SCTP programme. This recruitment platform offers over 100,000 jobs across sectors and levels, along with updates on job fairs and industry events.
Continued Career Support
Tap on career coaching and placement support services provided by NTUC LHUB and its network of partners. Additionally, enjoy continued access to CAH and receive announcements of curated jobs and job fairs via email.
- Singapore Citizens, Singapore Permanent Residents, and holders of Long-term visit Pass-plus (“LTVP+ Holders”) who are aged 21 years old and above
- Committed to completing the programme
- Minimum NITEC qualification
- Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 5
- Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 6
- Basic computer literacy
- Good interpersonal relation skill
- Strong communication skills and problem-solving skills
- Maintains high integrity and displays reliability and be respectful towards others
- Committed to complete the programme
- Interested participants should apply for the programme and submit their resume
- Shortlisted candidates will be contacted
Training Methodology
Classroom Training
Group Discussion
Presentation & Practical Activity
Video Presentation
Role Play
Duration & learners' schedule
Total duration: 11 days / 1.5 months
This programme is offered as a full-time programme. Trainees have up to 3 months to complete their chosen programme.
List of Courses to Attend
- Get an overview of what Data Analytics is about.
- Learn the adequate skills and knowledge in performing routine analytics to understand customer activities and behaviours across all digital platforms.
- Learn about emerging technologies and how you can appropriately apply them in your retail business.
- Apply design thinking methodologies and execute design thinking processes to challenge norms and conventions in the organisation.
- Execute activities that lead to creating visuals – setting up of layouts that support visual design, branding, marketing, and promotional activities in any retail outlet.
- Present merchandise following the principles of visual display.
- Establish guidelines which are used to monitor the display set up.
- Recognise customers’ needs and expectations and create a positive customer experience by offering customised and personalised service.
- Recognise the impact of one’s professional image and persona on the organisation.
- Demonstrate effective communication skills when interacting with customers and the qualities and characteristics of a service professional to deliver go-the-extra-mile service to exceed customer expectations.
Certifications
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Course Fee and Government Subsidies |
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Before GST |
After GST* |
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Full Course Fee |
$2,939.00 |
$3,203.51 |
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Singapore Citizens and Singapore Permanent Residents aged 21 years and above 1 (70% funding) |
$881.70 |
$961.05 |
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Singapore Citizens aged 40 years and above 2 (after 90% funding) |
$293.90 |
$373.25 |
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Singapore Citizens eligible for Additional Funding Support 3 (after 95% funding) |
$146.95 |
$226.30 |
*GST payable for all funding-eligible applicants: $79.35 (As per SSG’s policy, the GST payable is calculated based on prevailing rates of 9% after the baseline funding subsidy of 70%)
- Base Subsidy - Eligible Singapore Citizens and PRs aged 21 years and above can enjoy subsidies up to 70% of the course fee.
- Mid-career Enhanced Subsidy (MCES) – Eligible Singapore Citizens aged 40 and above can enjoy subsidies up to 90% of the course fee.
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Additional Funding Support (AFS)- Eligible Singapore Citizens that meet at least one of the following eligibility criteria can enjoy subsidies up to 95% of the course fee:
- Long-term unemployed individuals (unemployed for six months or more); or
- Individuals in need of financial assistance – ComCare Short-to-Medium Term Assistance (SMTA) recipients or workfare Income Supplement (WIS) recipients; or
- Persons with Disabilities
Funding Eligibility Criteria
- Trainee must be a Singapore Citizen, Singapore Permanent Resident, or LTVP+ Holder aged 21 years old and above
- From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
- Trainee must achieve at least 75% attendance for each module
- Trainee must pass all prescribed tests / assessments and attain 100% competency
- NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.