Outlet Supervisor

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What does a Outlet Supervisor do?


An Outlet Supervisor oversees the work of the Retail/Sales Associate and is tasked to ensure smooth day-to-day operations in a retail business as well as meet the sales revenue of the outlet. They also need to be digitally ready for new retail trends and must consistently upgrade themselves not only in the understanding of technological trends but also to be competent in operating new digital and technology solutions in the retail landscape.

Kickstart your journey to becoming an Outlet Supervisor through our SkillsFuture Career Transition Programme! The training courses are designed to help learners acquire industry-relevant skills that can improve employability. You will also benefit from employment facilitation efforts from NTUC LearningHub.

Career Support

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Career Agility Hub

Enjoy access to NTUC LHUB’s Career Agility Hub (CAH) throughout the SCTP programme. This recruitment platform offers over 100,000 jobs across sectors and levels, along with updates on job fairs and industry events.

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Continued Career Support

Tap on career coaching and placement support services provided by NTUC LHUB and its network of partners. Additionally, enjoy continued access to CAH and receive announcements of curated jobs and job fairs via email.

Pre-requisites

  • Singapore Citizens, Singapore Permanent Residents, and holders of Long-term visit Pass-plus (“LTVP+ Holders”) who are aged 21 years old and above
  • Committed to completing the programme
  • At least 1 pass in GCE “N” level in a relevant subject (e.g. Maths, Science, English)
Functional / Technical Competencies​

  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
  • Basic knowledge in retail operations
  • Basic computer literacy
Generic Competencies​

  • Strong communication skills and problem-solving skills
  • Ability to work in a team environment
  • Maintains high integrity and displays reliability and be respectful towards others
  • Ability to foster strong relationships with stakeholders, communicate effectively and build trust in order to influence, facilitate and resolve conflicts
  • Committed to complete the programme
Selection Criteria

  • Interested participants should apply for the programme and submit their resume
  • Shortlisted candidates will be contacted

Training Methodology

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Classroom Training

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Group Discussion

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Presentation & Practical Activity

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Video Presentation

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Role Play

Duration & learners' schedule

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Total duration: 10 days / 1.5 months

This programme is offered as a full-time programme. Trainees have up to 3 months to complete their chosen programme.

List of Courses to Attend

As part of this programme, learners must attend the following courses:
  • Identify key issues in problem situations to clearly articulate problems at hand and propose contingency plans to resolve issues.
  • Create and manage customer loyalty and retention programmes and evaluate customer relationship information to measure effectiveness of programmes.
  • Recognise customers’ needs and expectations and create a positive customer experience by offering customised and personalised service.
  • Recognise the impact of one’s professional image and persona on the organisation.
  • Demonstrate effective communication skills when interacting with customers and the qualities and characteristics of a service professional to deliver go-the-extra-mile service to exceed customer expectations.
  • Learn effective inventory control measures to manage and maintain optimal inventory levels for retail outlets.
  • Learn about emerging technologies and how you can appropriately apply them in your retail business.

Certifications

Participants will be awarded with a Certificate of Completion from NTUC LearningHub.

 

Course Fee and Government Subsidies
SCTP – Outlet Supervisor

 

Before GST

After GST*

Full Course Fee

 $2,395.00

 $2,610.55

Singapore Citizens and Singapore Permanent Residents aged 21 years and above 1 (70% funding)

 $718.50

 $783.17

Singapore Citizens aged 40 years and above 2 (after 90% funding)

 $239.50

 $304.17

Singapore Citizens eligible for Additional Funding Support 3 (after 95% funding)

 $119.75

 $184.42

*GST payable for all funding-eligible applicants: $64.67 (As per SSG’s policy, the GST payable is calculated based on prevailing rates of 9% after the baseline funding subsidy of 70%)

  1. Base Subsidy - Eligible Singapore Citizens and PRs aged 21 years and above can enjoy subsidies up to 70% of the course fee. 
  2. Mid-career Enhanced Subsidy (MCES) – Eligible Singapore Citizens aged 40 and above can enjoy subsidies up to 90% of the course fee.  
  3. Additional Funding Support (AFS)- Eligible Singapore Citizens that meet at least one of the following eligibility criteria can enjoy subsidies up to 95% of the course fee:
    1. Long-term unemployed individuals (unemployed for six months or more); or
    2. Individuals in need of financial assistance – ComCare Short-to-Medium Term Assistance (SMTA) recipients or workfare Income Supplement (WIS) recipients; or
    3. Persons with Disabilities

Funding Eligibility Criteria

  1. Trainee must be a Singapore Citizen, Singapore Permanent Resident, or LTVP+ Holder aged 21 years old and above
  2. From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  3. Trainee must achieve at least 75% attendance for each module
  4. Trainee must pass all prescribed tests / assessments and attain 100% competency
  5. NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

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